We are looking to do an in place upgrade for our host.
Servers on the host:
CUCM 10.5, Unity 10.5, UCCX 10.6.1, Socialminer.
I haven't been able to find any documentation on upgrading to 6.0.
Any help would be greatly appreciated.
Marc
UCCX 10.6.1
Can someone explain my licensing scenario? I thought that each premium license would give you two ports.
Cisco Unified CCX Administration
Package: Cisco Unified CCX Premium
Total IVR Port(s): 400
Cisco Unified CCX Premium Seat(s): 2...
When the chat is initiated, the agent sees the queue as "ccxqueuetag_27". Where would I be able to change that so that the agent can see the queue name instead? Socialminer 10.5(1)UCCX 10.5.1.11001-49
Hello,I am trying to create an IDLE background for my phones that display phone configuration information.Any help would be greatly appreciated.CUCM 7.1.5
I understand that the documents for upgrading VMware are on their site. I want to make sure that it is as simple as doing the upgrade, and that I am not missing anything that might break the host.
I have certain agents that need to be in certain queues during specific times of the day. If you have any ideas on how to make it happen without manually changing them in admin, it would be greatly appreciated. Its a UCCX 10.5 environment. Thanks f...
