About Michael Horton

Michael Horton · 06-19-2023

We have been asked if it is possible to play an outbound message when one of our operators makes a call. We currently have a message playing on receipt of an incoming call using Unity Connection, but for some reason they want one to go out as well. W...

Michael Horton · 01-23-2020

I need to know of a way to block spoofed ID calls our CUBE. We recently received a flood of calls where the calling DN (based on the RTMT real-time data) is text, not a number. The "Restricted" and "Anonymous" calls we won't block, but anything else ...

Michael Horton · 11-08-2019

We have a large quantity of 7900 series phones that we are going to dispose of and I need to know how to take them down to "fresh out of the box" configuration. I've tried factory resets while connected to a configured network port, a defaulted port,...

Michael Horton · 09-27-2019

I have a few 7841s (sip78xx.12-5-1SR1-4) that are connecting at 1G per spec and some are only connection at 100M. The cabling is good and there is no distance problem between the phones and the switches (all 1G POE switch ports patched to Cat-6 horiz...

Michael Horton · 06-29-2018

I have one 8865 (sip8845_65.11-5-1-18) configured on my CallManager (11.5.1.12900-21) that has the Visual Voicemail service subscribed on it. It used to work fine but now, whenever I press the "Messages" button and sign in, it routes to an non-config...

Michael Horton · 12-29-2023

Yes. Either plug will work with both devices.

Michael Horton · 12-05-2023

They are 4-pin connectors.

Michael Horton · 07-08-2021

Since we only experienced this issue with phones I erroneously migrated using the Migration feature, our resolution was to wipe and reconfigure each affected phone individually. This seems to have resolved the incorrect voicemail pilot number problem...

Michael Horton · 11-08-2019

Okay, I've just tried a factory reset again with a 7965 connected to a switch port with only the access vlan, no voice vlan or anything else voice-related. The phone now alternates between the initial boot-up screen and the one that comes up when a p...

Michael Horton · 11-08-2019

DHCP would definitely be the reason I'm still getting the network info back on the phones. I'm trying to wipe 7945s and 7965s. My first method was a factory reset while connected to a switch port configured for a phone, then resetting after removing ...

Member Since	‎08-26-2010 07:23 AM
Date Last Visited	‎12-12-2023 08:28 AM
Posts	29
Total Helpful Votes Received	1

User Statistics

User Activity

Outbound message

Blocking calls on CUBE

Deleting phone configuration

7841 Connection Speed

8865 Visual Voicemail problem

Re: VG400 FXS RJ-11 Connections

Re: VG400 FXS RJ-11 Connections

Re: 8865 Visual Voicemail problem

Re: Deleting phone configuration

Re: Deleting phone configuration