Hello,I need to know how in CAD, the agent statistics that include the number of handled calls, the total break time and other timers can be reset.Do they automatically reset when the agent logs out and logs in again?Or is there a manual way to reset...

Hello,I am trying to find a field in the ICM HDS database that specifies the party that ended a certain call (the agent's extension/the customer phone number)Anyone knows if such a field exists and where(in which table)?Thank you,Sahar Hanna