HiAt Contact Service Queue node Configuration we have field Service Level Percentage. This is mandatory fieldBut I looked at the description of the historical reports and discovered that the value of this field is not used for calculating of SL.Where...

Hello.BE 3000 (8.6.3), Russian packInternal GW (E1 PRI) conected to PSTN. For calls (local,mobile, toll free, long distance) the operator require only pass 10 digits (format is {area code}{local number})By default the BE 3000 pass 11 digits as the fi...