Did you get a resolution to your issue?  I am having the same problem. Thanks, Richard ... View more

Sorry about that, slight correction, Chris you're half right, 9900 phones do not use softkey templates, you have to create a phone button template to add those features.  From my system: ... View more

There are a couple of features called 'All Calls' and Answer Oldest' You'll have to create a new softket template to include these two features, then they will be on the left hand side buttons. When the All Calls button is selected, any line on the phone rings to the right hand side buttons in order and you use those buttons to answer the lines.  It actually makes it easier to answer the lines. The Answer oldeset button will answer the oldest ringing line automatically, so you don't have to guess. ... View more

I was looking for something else and ran into this post, so its late. Verify your TFTP server information is either assigned by DHCP or that it's statically set on the phone (if not provided by DHCP). I had the exact same issue.  You can have a phone set to automatically obtain the all the IP settings, move it to another subnet that does not have the TFTP server option on it and the phone will still come up, but the missed/recieved call lists stay empty. ... View more

Are you using a separate TFTP server for the Nortel phones?  The Nortel phones don't use option 150 (i believe), the Cisco phones do.  As for option 66, not sure either, but option 128 they do.  Try hard coding the TFTP server into the phone first. It will be the 'provisioning' server option on the Nortel.  This way we can be sure that you are not having any connectivity issues between the phone and TFTP server.  For a TFTP server, I use Tftpd32. ... View more

Your DTMF tones aren't coming through.  Check your protocol specific info under the phone settings in Call Manager. ... View more

Check your enterprise parameters clusterwide domain configuration. With that, I also created host records in DNS for pub and all my subs.  So the cluster fully qualified domain will be the one you set for you pub. ... View more

So the phone restarts every time you make a call to it??  I would check for a codec mismatch.. ... View more

Probably check the config files (1140eSIP.cfg and users.dat) for something.  I've seen something when you do login, that it can be a timed login. You can find the SIP admin guide for the 1100 series phones @ http://tiny.cc/ys53w It will explain all the stuff in those files. Updated to work.. ... View more

Awesome!!  Glad I could help!!  The Nortel folks aren't so great with documentation, so I know how it goes!! ... View more

Did you create a new Third-party SIP Device Basic - Standard SIP Non-Secure Profile with digest credentials required? You will need to select it in the phone's device security profile under protocol specific information. I created one for basic and advanced.  You can use either, does not matter, but the advanced uses more DLUs. ... View more

Hmm, are you using DNS names rather than IP addresses for your SIP_DOMAIN1 and SERVER_IP1_1? What are you Using for your DNS_DOMAIN?  Ours is a little different than our web doamin.  Check yours by looking up your computer name under system properties on a windows machine.  Any access lists' on the voice vlan? ... View more

I got most of my guidance at this guy's site @ http://blog.michaelfmcnamara.com/2011/01/avaya-ip-1100-series-ip-phone-upgrade-to-sip/ Need two files.  First one and name of the file has to be 1140eSIP.cfg [FW] DOWNLOAD_MODE AUTO VERSION SIP1140e04.00.04.00.bin FILENAME SIP1140e04.00.04.00.bin PROTOCOL TFTP #SERVER_IP 10.33.70.113 #SECURITY_MODE 0 [DEVICE_CONFIG] DOWNLOAD_MODE FORCED VERSION 000002 FILENAME users.dat [DIALING_PLAN] DOWNLOAD_MODE FORCED VERSION 000002 FILENAME dialplan.txt (you'll get an error about that dialplan stuff when the phone loads up, but don't worry about it) Second one and name: users.dat DNS_DOMAIN {your domain} SIP_DOMAIN1 {Publisher IP} SERVER_IP1_1 {first subscriber IP} (maybe also your publisher) SERVER_PORT1_1 5060 SERVER_RETRIES1 3 DEF_USER1 user AUTO_LOGIN_ENABLE YES VMAIL 5000 VMAIL_DELAY 300 DEF_LANG English DEF_AUDIO_QUALITY High ENABLE_LLDP YES ADMIN_PASSWORD 865625 (this spells UNLOCK, but not sure if you need one though) ADMIN_PASSWORD_EXPIRY 0 # Settings to disable extended license MAX_LOGINS 1 USB_HEADSET LOCK EXP_MODULE_ENABLE NO ENABLE_SERVICE_PACKAGE NO IM_MODE DISABLED AVAYA_AUTOMATIC_QoS NO VQMON_PUBLISH NO SIP_TLS_PORT 0 ENABLE_BT NO # Enable SSH SSH YES SSHID admin SSHPWD admin ... View more