About Luis Sanchez

Luis Sanchez · 07-21-2014

I seen screenshots of this but I don't know how to configure it. Documentation for the SX10 is hard to come across. How do I configure my SX10 or SX20 to show the next meeting on the wallpaper next to the clock?

Luis Sanchez · 12-04-2013

I have a VoIP Dial-Peer that I created to match a particular number and send all digits to the Call Manager. However, it is only sending the last four of the number and not the whole number. Am I missing something? Is this normal behavior?Direction f...

Luis Sanchez · 08-20-2013

I'm having a little difficulty designing our SIP VoIP network.I currently have my Cisco Voice Gateway Router with CUBE licensing accepting SIP calls in Florida and my Call Manager and majority of my users are also Florida.We just opened a 20 man offi...

Luis Sanchez · 05-15-2013

I currently have a ISR 2851 (old generation). I want to upgrade to a new generation 29xx series. However, I don't know which one to choose.I saw a comparison chart and spoke to a Cisco Partner. They said I need to determine how many SIP sessions I w...

Luis Sanchez · 04-16-2013

Hello everyone,I have a SIP trunk in my Florida office connected to a Cisco 2851 ISR. I'm using Unified Communications Manager 8.0 and life is great.We just opened a new office in Spain and now the fun begins. We created a site-to-site VPN tunnel us...

Luis Sanchez · 01-20-2016

You're gonna like Finesse much more than CAD. The transition is smooth. We didn't even really train the Sales Reps on how to use Finesse because it is pretty straight forward. They had a few issues forwarding calls using the Consult button. But they...

Luis Sanchez · 01-20-2016

Thanks for the reply Tracy! My Finesse shows the incoming number as well. However, it doesn't have a Call History like Jabber does. How are you solving the problem of the Agent missing a call and wanting to return the call only to find no call histo...

Luis Sanchez · 01-14-2016

I just did a bunch of CUIC reports over the last few days. Basic stuff. I'm not sure what PQ stands for however, I was able to customize a bunch of reports by creating copies of the Stock Reports and editing the views. You can't edit views of the Sto...

Luis Sanchez · 01-14-2016

I just did a migration last month from CAD to Finesse and I did not have to modify the script at all. I believe it is designed so you can upgrade without the need of modifying the script. CAD and Finesse are used for call control and should not have ...

Luis Sanchez · 01-14-2016

Hey Tracy, Did this work with your Jabber clients? I am in the same situation. All my UCCX Agents use Jabber as their end-points. Thanks, Luis

Member Since	‎03-28-2012 08:22 AM
Date Last Visited	‎10-09-2017 12:08 PM
Posts	71
Total Helpful Votes Received	5

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SX10 or SX20... Adding the Calendar to the screen so it shows the next meeting

VoIP Dial-Peer Only Sending 4 Digits to the Call Manager

Intl SIP Design - Best Practice

ISR 2921 Supports 400 SIP Sessions... What constitutes a SIP Session?

Terminate SIP Connection on ASA 5505... Is it possible?

You're gonna like Finesse

Thanks for the reply Tracy!

I just did a bunch of CUIC

I just did a migration last

Hey Tracy,