Hello all We have a remote site where there are 4 8831 conf phones and several 8841 desk phones. When dialling International code in Mexico we use 0 for line then 00 for international. However, when trying this the conf cuts out after the third 0. Th...

Hello all I am using a prompt re recorder to try and change a welcome greeting. We can dial the application and enter the user phone pin and the 7 changeable  prompts are listed in order. We can select our option and record a new message, however, we...

Hello all Our current setup allowas calls to hit our CUCM on an incoming DDI. This is then passed into the UCCX to access a multi option IVR. If the call comes in direct then all options are selectable from the IVR menus and sub menus. However, there...

Hi all We have a small contact centre and are running the default script in the UCCX. As mentioned in the title, when we have more then two calls in the queue they are not played the MOH file. These calls just the voice prompt then dead air (repeated...