Hello,Can anyone confirm the following?UCCE IPPA can display incoming caller ID? (not the CTI call control group extensions)Any additional information on methods to achieve would also be greatly appreciated.
to find the user go here via the UCCX administration page
system
then
cisco unified cm configuration
you should see these accounts AXL, RMCM and JTAPI
and of course no problem I hope it helps
Just one user for all phones. You should see it in the UCCX admin page.
Try this
login to
cisco Desktop Administrator page
goto
service configuration
select synchronize from below
synchronize directory service
If this successfully completes ...
IPCC is populated - this is the DN of the actual telephone that is associated to user, right?
Yes
When you configure UCCX integration you should have created a RM JTapi user. This user is built in Call Manager and is used to control the agent phone...
Have you verified the following...
"IPCC extension" is populated under the user account in Call Manager?
The phone is associated to the user account?
The phone is controlled by the JTAPI user configured in UCCX?
I am having this exact same issue now. When dialing a LD number without the one ringback is recieved.
The call does go out the local PRI rings for about 1 minute and 20 seconds then releases with the cause code of Cause i = 0x8290 - Normal call clea...
