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ANTHONY SCOTT
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Level 1
Member since ‎10-04-2007
‎03-01-2019
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UCCE CAD - installation account

11-16-2012
A question about the installation of UCCE CAD 8.5. The Installation Guide seems unclear about one aspect concerning the account used for installing CAD (+ SQL Server, for recording and statistics). Must it be a) A domain account, with local admin pri...

UCCE - ICM script - Database Lookups

04-22-2012
I have never had occasion to use ICM/UCCE's ability to access external databases from an ICM script.I am looking at this for the first time for a customer requirement, where they want tobe able to access several databases depending on the script, and...

UCCE - multiple IVR access

04-03-2012
I have a customer with UCCE 7.5, with 2 IP IVRs (configured as type 2)The customer has a new business requirement, that would require ICM scripting to access/use one, then the other,of the IP IVRs at different times during a call, possibly needing to...

Switching UCCX to a new CUCM

01-18-2012
Hi,I need to switch a UCCX (8.5) to point to a rebuilt CUCM cluster which will be on new IP addresses.It will be simple to update the UCCX configuration, to point to the new CUCM addresses.However, the new CUCM cluster will be fresh build, with a mix...

Recording UCCX IVR interactions using QM?

10-24-2011
I have a Help Desk solution built on UCCX 8.5.1 with QM 8.5.1.Is it possible to use QM to record calls before they are queued or delivered to an agent, but while they are stillbeing handled by an IVR application on the UCCX system?In particular, I wa...
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Member Since ‎10-04-2007 09:32 PM
Date Last Visited ‎03-01-2019 02:02 AM
Posts 14