Our customers usually request that we notify the agent that goes RONA first - so we pop a toast alert on top of all the application windows saying that a call was missed and agent needs to go back to READY. So when s/he comes back to her workstations...

2Ring Gadgets for Cisco Finesse comes with a browser extension (for Chrome, Edge, and Firefox) that shows agent his/her state, allows agent to change state + you can also configure our workflow/orchestrator to pop a toast alert about changes in agent...

Curtis, you could also use Cisco Finesse API to obtain this real-time information - https://developer.cisco.com/docs/finesse/ , but if you do not want to mess with coding and want a ready-to go solution, you could check out 2Ring Dashboards & Wallboa...