Hi, I'm looking for a way to enable UCCX Agents to reply to webchat interactions directly through their mobile phone / devices. An agent chat UI would need to be developed to be compatible with mobile devices Which CCP API should i use for this scena...

UCCE/CUIC v11.6 We have created a custom report in CUIC with the following results1. SQL query that was used is returning all the correct values2. However when the result is shown in CUIC, there is 1 field is which always showing null value. This is ...

UCCX v11.6(2) Outbound Dialer   Hi all. I'm running a predictive/progressive campaign and planning to achieve the following rule. How can this be configured?1. Dial Phone01 -> Result=Busy then the same Phone01 should be dial again after xx interval 2...

Hi all,   I'm currently using Cisco ECE for email management. I have a custom reporting requirement to track all activity performed by the agent through the Finesse ECE gadget. 1. Is AWHDS going to continue to store all actions performed by the agent...