Hi,
we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir").
We use the in UCCX Editor the Document steps "Create FIle Document" to get a document variab...
Hi,
is there any parameter to set the timeout for the incoming call notification popup in finesse? Agent get a call, popup appears and after 2 seconds it disappear, but the phone rings further.
Hi,
recently we added 2 new queues in the UCCX. We also added a new skill to the agents and these skills to the new queues. The wrap up codes for the new queues are set to automatic enabled. The new queues was added to the team.
We use Call Variable...
Hi,
we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V.
Version: SSM_On-Prem-8-202212
Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available.
netstat -nlp shows on...
Hi,
for advanced capabilities of a supervisor I can allow a supervisor to manage some application. I doing this by checking the apps in the supervsior capablity view in UCCX Administration.
But there are only 3 applications to select. On the system a...
all browsers same behaviour. Cisco TAC means the issue is in our call routing, because in this case we redirect the call to a cucm huntpilot and if no answer it comes back to uccx. That is not supported.
I mean this popup by an incoming call:
Its only open for 1 or 2 seconds so agent cannot accept the call with finesse. The phone is ringing on. I set the toaster via CLI to 15 sec. doesnt change.