Hi ,I have an UCCE8.5 setup with Progerr A and B and AW /hds seperate. Can any one tell me what shoul be the prviledge to be set for the User in AD as every time when i restart my logger and AW services there pops up an error. Unable to start due to...
Hi ,I have CAD 8.5 installed in my system.My supervisor desktop doesnt have the extension to login. Every time i login it ask for the Username and password.I dont know how to monitor a agent and all the supervisory function like barge in and intercep...
HI , We have cisco unity connection 8.5 integrated with call manager 8.5. We face issue on the aging policy values set. Permanently delete all secure message that are older than _ days, value has been set and is not working as intend...
Hi , We have CUIC 8.0.3 intefrated with ICM 8.0 . When i pull the report i get the particular which i have attached . Have any 1 faced the same . Thanks, Rahul
Hi Annad, Thanks for the reply, I know the features of Agent-ReSkilling tool. Please find the CAD Administrator Guide from the Below link page number -172. You can see the Supervisor destop -->Tools have the agent reskilling optionhttp://www.cisco.c...
Hi,In supervisory dekstop i am not getting the Agent -reskilling tab. In admin i have configured the Re-Skilling url to but i cant see the tab in supervisor.Also i have to pass a call variable to the Agent CAD desktop.Thanks,Rahul
Hi Anand,Thanks for your reply. I am not able to Login into the agent desktop with the supervisor login. It states an error Password and id wrong . But i am able to login with the same credentials in supervisor desktop.My system is UCCE and not UCCX....
Hi Victor, Thanks for the reply . Name resolution to the host file is correct and also my connectivity is fine. It happened in only one particular PC and now no user is able to login to the PC. CTI set up has been Re-installed still Facing the same...
