About mukesh.singh

mukesh.singh · 05-20-2013

Dear Expert,Can someone pls tell me the procedure or steps to upgrade from UCS 1.4 to 2.0. Much Thanks,Mukesh

mukesh.singh · 01-17-2013

Dear All,I just want to understand,what is actul CallsRoutedToday and CallsOfferedToday.I went through Schema guide but not able to understand properly.Need your help on this.

mukesh.singh · 11-11-2012

Dear All,Does RTMT works if publisher is down?I mean if publisher is down then can we connect to subscriber through rtmt?

mukesh.singh · 11-07-2012

Dear allDo you have any idea about cisco outbound dialer license and on which server this license file exist?your help is mush appreciated.

mukesh.singh · 10-30-2012

Dear All,can you please let me know whats all the steps for health check of CVP servers

mukesh.singh · 07-08-2013

Hi Ganesh,Did you find the solution of your problem.I have the same question.without partitioning,how we can get reporting security?Regards,Mukesh Singh

mukesh.singh · 11-28-2012

Hi Shalid,Please check the below link for this,if this can help you.Page 15.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_5_0/release/notes/BlnICM50.pdf

mukesh.singh · 11-07-2012

one thing i want to add here,we have SIP dialer

mukesh.singh · 11-02-2012

Hi Senthil,Thanks for your input.I want to know,is there any databse through which i can get report of servers by running query.

mukesh.singh · 11-02-2012

Hi Sahar,Generally what happens,1.Creating Call Type2.Creating DN3.Mapping Calltype,DN and ScriptNow call comes and hits script,that means,it touches the Call type and after that call comes to skill group,might caller hangup the call while in queue....

Member Since	‎09-14-2012 01:54 AM
Date Last Visited	‎08-18-2017 04:03 AM
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Dear Expert

Difference between CallsRoutedToday and CallsOfferedToday

Does RTMT works if publisher is down?I mean if publisher is down then can we connect to subscriber through rtmt?

Cisco outbound Dialer license file

whats all the steps for health check of CVP servers

ICM Partitioning from 8.x version

what does it indicate when CallTypeId =-1 in ICM?

Cisco outbound Dialer license file

whats all the steps for health check of CVP servers

Difference in Handled Calls Between Call Type and Skill Group