Hi Gents, It has come to my attention that our cert for guest web auth. has expired; therefore, i need to generate a new cert. Last time i did that i used oppenssl which was a bit messy. Now, i was going trough the note to regenerate a new CSR and found that found that 8.3.x can generate CSR from the WLC.    I have generated CSR through Cisco device before(ASA for instance), before i upgrade the WLC to 8.3. Currently running one version below 8.2.x. I'd like to know, once the CSR has been signed by our third party CSR is there anything else needs to be done, beside just upload the newly cert-received from the CR?   Thanks, ... View more

Hi Gents,   Before all thank you for your help. Your experience and expertise are greatly appreciated.   Here you go... I have a VOIP cluster setup as follow: PSTN -->> CUBE --->>> CUCM --->> UNITY and PTSN ---> CUBE ---> CUCM ---> UCCX. The issue that i am facing is the voice prompt greeting on the IVR was not registered by a professional service/person. Therefore, i am facing complain where users from the PSTN keeps complain about the quality(volume too low, static). Even internal users as well! i am thinking to get all the greetings to be registered all together by a PRO but business has been sleeping on it for far  too long now.   So i was wondering whether or not i can play with the audio, at least the volume, through CUCM/Unity? I have used audacity in the last for audio manipulation but if the original file is already bad i don't think audacity can help.   Any helps/suggestion will be appreciated.   Thanks,     ... View more

Hi Guys,   I have done this before but it has been a while since then... Anyways, there are a few marketing numbers that our AR dept wants me to block, i don't want to do it in CUCM. I think it is more effective to drop the call as soon as it gets to the CUBE.   Here is what i tested and it didn't work... Perhaps another set of eyes can shed some light. Let's say i want to block all calls coming from PSTN number : 76074094XX. Want to block the call on CID for number 76074094XX aka any call from that # should be blocked.   1. voice-translation rule 760 rule 1 reject /76074094XX/   2.  voice translation-profile  Block-incoming      translate calling 760 3. Then apply the translation-profile to the Incoming Dial-peer from SIP provider dial-peer voice 760 voip  description Incoming FROM SIP-TRUNK  translation-profile incoming IN-ITPS-CALL  call-block translation-profile incoming Block-incoming  call-block disconnect-cause incoming call-reject  session protocol sipv2  incoming called-number .  voice-class codec 1  dtmf-relay rtp-nte  ip qos dscp cs5 media  ip qos dscp cs5 signaling  no vad ! Thanks,   ... View more

Morning Gents,   I am planning to migrate to 11.6 in a few weeks from now... I have already did the upgrade in lab environment, got come IP communicator phone registered and can receive calls from the Queues, can login to the finesse as well.    Knowing 10.6 can run in hydrid, been using CAD and supervisor agent, I would like to enable finesse in 10.6 to have a preview in Live network and to write docs for Agents as well.  Cisco doc. mentioned, finesse should be enable with the following command: utils uccx finesse activate. Upon issuing this command, the server will be rebooted. My question is beside a reboot, since I will doing this in prod, would there be any other gotchas that I should be worried about? In case I am having issue, will DEACTIVATE finesse, will take the system back to the previous state? I assume so, but worth to ask!   Thanks,     ... View more

  Hello gents,   I am planning an UCCX upgrade, and need your help with a few things here. BIG THANKS in adanvace.   I have read the release and upgrade note a few times now.  I can't remember either, the release note or the upgrade has mentioned NO COP file required for my version(10.6.1 to 11.6.1). And I have found something in the forum which stated the same! Therefore, I proceed with the upgrade in a lab environment. Upgrade has complete fine, except I can't switch the version. I keeps getting something about OVA required. I follow the requirement(2vPCU, 10G RAM and I have 157G disk, and of course change the vNIC TO VMXNET 3). And RED HAT Ent. 5 x64.      And I think this my issue as I found my server still running on a 32 bit! How do I go to refresh my OS underneath? Cisco did not provide a cop file for it when I put the request in...   Can someone point me in the proper directions here...   Thanks,   Eddy ... View more