About Jean Paul Enerst

Jean Paul Enerst · ‎07-11-2018

Hi Nipun Singh, Thanks for the reply... However, the fact the audio is playing means the recording criteria are met. I just think mic was on low volume when the files were recorded.

Jean Paul Enerst · ‎07-11-2018

Hi Gents, Before all thank you for your help. Your experience and expertise are greatly appreciated. Here you go... I have a VOIP cluster setup as follow: PSTN -->> CUBE --->>> CUCM --->> UNITY and PTSN ---> CUBE ---> CUCM ---> UCCX. The issue that i am facing is the voice prompt greeting on the IVR was not registered by a professional service/person. Therefore, i am facing complain where users from the PSTN keeps complain about the quality(volume too low, static). Even internal users as well! i am thinking to get all the greetings to be registered all together by a PRO but business has been sleeping on it for far too long now. So i was wondering whether or not i can play with the audio, at least the volume, through CUCM/Unity? I have used audacity in the last for audio manipulation but if the original file is already bad i don't think audacity can help. Any helps/suggestion will be appreciated. Thanks,

Jean Paul Enerst · ‎06-25-2018

Jonas, Thanks for the reply. Replace the switch is not an option at the moment. My Current deployment 2702e with external antennas(AIR-ANT2524V4C-R) has been working fine for years. And the new 2802e will be using the same antennas. Power injection is an option but will be the last resort! Since the new 2802i is a bit tougher(more mem, more CPC and dual band...), i don't think it will be a huge issue to mount it at 35 feet. But will love to have the data to back that up. Thanks,

Jean Paul Enerst · ‎06-25-2018

Hi Gents, I need a quick help and advice here... I have ordered a few Cisco 2802i and 2802e for warehouse environment. When i ordered them, i thought all my switches will be able to provide power for them but it turns out these APs consume 26 watts and some of the old WS-C3560G-48PS-S can provide up to 15.4/ port. Not reading the deployment guide for these new APs, i had to find the issue the hard way. Because of this mistake, i have to rethink my deployment strategy. I was going to mount the 2802i at mount 10 to 15 feet on the ceiling, now since the closest switch won't be able to power these APs. Will need to mount them elsewhere where it may be up to 35 feet close to the roof! I can't seems to find any doc which provides hard number on how high the 2802i should be mounted! Any help, suggestions will be more than appreciated, Thanks,

Jean Paul Enerst · ‎06-22-2018

Sure, here is the output from the console. It clearly mentions not enough power. Thanks again,

Jean Paul Enerst · ‎06-22-2018

Thank you guys... Well just found that out the switch in the stack aren't the same model; therefore the pair of the WS-C3750X-48P does provide up to 30 watts and the two others one 15.4. And the AP consumes more than 26 watts. Now, can i steal power from another port, so to speak, to get up to 30 watts? Switch Ports Model SW Version SW Image ------ ----- ----- ---------- ---------- * 1 54 WS-C3750X-48P 12.2(55)SE5 C3750E-UNIVERSALK9-M 2 52 WS-C3750G-48PS 12.2(55)SE5 C3750-IPBASEK9-M 3 52 WS-C3750-48P 12.2(55)SE5 C3750-IPBASEK9-M 4 54 WS-C3750X-48P 12.2(55)SE5 C3750E-UNIVERSALK9-M And AP power from the port Gi4/0/26 auto on 26.1 AIR-AP2802I-A-K9 4 30.0

Jean Paul Enerst · ‎06-22-2018

Hi Pros, Perhaps your experience may help me figured out what is going on here... I am planing to upgrade our environment from 1400 to new 2800. Currently environment is working fine and has been stable for years, VOIP and data. Well here is what puzzle me. I have received the 2800s APs, started my testing with one. I have a spare port in my cubicle which i use for all my testing... change switch(g4/0/42) port configuration and plugged in my AP and VOILA, everything works as expected. Now next steps, went to the Floor unplugged one of the 1442 and plugged the new configured 2802. No go, AP is blinking RED, GREEN and Blue... only one things different is the port the AP is connected. Original config and test were done on port g4/0/42 and test in prod in port g2/0/26. Therefore, test was done in two different switches in the stack! Changed the patch cable close the AP and took the AP for the server room and plugged in directly to port g2/0/26, still the same... AP blinking RED, GREEN and Blue. Took to the AP back to my cubicle and plugged in in port g4/0/42 and it works. So issue isn't the cable from the server to the floor, it isn't the patch cable. And i have a bunch of devises connected to switch 2 in the stack! And test cable-diag tdr shows cable is fine! Well if you have experience this issue before, would be please to know how you dealt with it. Thank you all, Eddy

Jean Paul Enerst · ‎04-17-2018

Hi Chris, Thanks for the help... But the issue has been fixed. It seems the dial with coming number as a (.) was to general. I've added another DP with the exact number on which i want to block and it works ax expected. Cheers

Jean Paul Enerst · ‎04-17-2018

Hi Chris, Thanks for the reply... XX has replaced the last two digit, just for privacy concerns. But i my config i have added the full ten digits in the rule ans still NADA. What i am thing is the direction of that i apply it in voice traslation-profile. It's calling i wonder shall i change it to translate called 760. And thanks again for the input.

Jean Paul Enerst · ‎04-17-2018

Hi Guys, I have done this before but it has been a while since then... Anyways, there are a few marketing numbers that our AR dept wants me to block, i don't want to do it in CUCM. I think it is more effective to drop the call as soon as it gets to the CUBE. Here is what i tested and it didn't work... Perhaps another set of eyes can shed some light. Let's say i want to block all calls coming from PSTN number : 76074094XX. Want to block the call on CID for number 76074094XX aka any call from that # should be blocked. 1. voice-translation rule 760 rule 1 reject /76074094XX/ 2. voice translation-profile Block-incoming translate calling 760 3. Then apply the translation-profile to the Incoming Dial-peer from SIP provider dial-peer voice 760 voip description Incoming FROM SIP-TRUNK translation-profile incoming IN-ITPS-CALL call-block translation-profile incoming Block-incoming call-block disconnect-cause incoming call-reject session protocol sipv2 incoming called-number . voice-class codec 1 dtmf-relay rtp-nte ip qos dscp cs5 media ip qos dscp cs5 signaling no vad ! Thanks,

Jean Paul Enerst · ‎03-19-2018

Hi Anthony, As per below, I am running 10.6.1.10000-39 admin:show version active Active Master Version: 10.6.1.10000-39 Active Version Installed Software Options: ciscouccx.refresh_upgrade_v1.7.cop From the lab upgrade, I know that I don't need a cop file.

Jean Paul Enerst · ‎03-19-2018

Thanks Anthony, will keep that in mind. As you aren't mentioned any issue on ENABLE the feature;therefore, I am assume when the server comes back online after reboot, I should not have any issue beside browser compatibility and certs, right? Thanks,

Jean Paul Enerst · ‎03-19-2018

Morning Gents, I am planning to migrate to 11.6 in a few weeks from now... I have already did the upgrade in lab environment, got come IP communicator phone registered and can receive calls from the Queues, can login to the finesse as well. Knowing 10.6 can run in hydrid, been using CAD and supervisor agent, I would like to enable finesse in 10.6 to have a preview in Live network and to write docs for Agents as well. Cisco doc. mentioned, finesse should be enable with the following command: utils uccx finesse activate. Upon issuing this command, the server will be rebooted. My question is beside a reboot, since I will doing this in prod, would there be any other gotchas that I should be worried about? In case I am having issue, will DEACTIVATE finesse, will take the system back to the previous state? I assume so, but worth to ask! Thanks,

Jean Paul Enerst · ‎03-14-2018

Hi Gents, I have a quick question here... i have cloned and migrated my prod UCCX/CUCM/CUC in a lab environment, just to make a mock upgrade before upgrading the prod side.... It's been painful but i am getting. UCCX and CUCM are up and running. I have registered IPCP with cucm but the agent attached to IP communicator can't login to finesse. Keep getting: DEVICE NOT ACCESSIBLE. Contact system admin Which seems to be a bug, if you are over 2k users which i don't have. The only thing though, since i migrated these servers to the lab, i had to changed IP, DNS, hostname... Therfore, i have lost my license files. Cucm is running on a default license which is fine but i have to get a new license for uccx. Is there a way to bypass this bug and continue my testing? Thanks and much appreciated.

Jean Paul Enerst · ‎03-09-2018

Hi Guys, I have fixed the previous issue with switching version... It turned out that when I increased the RAM I added 11G rather then 10. Changed back to 10 works. Now, I have switched version and of course the server come with no license because the MAC has changed... and a new license file is required to be uploaded. I don't want to mess with my prod environment, if I rehost the license from Cisco portal would that be an issue for my prod server? I just want to see if my config is there, so I don't have any surprise when I upgrade prod. Thanks

Date Registered	‎12-11-2009 02:42 PM
Date Last Visited	‎09-07-2018 12:03 AM
Total Messages Posted	308
Total Helpful Votes Received	25

Re: VOICE QUALITY ON IVR

VOICE QUALITY ON IVR

Re: Cisco 2802i ceiling mount

Cisco 2802i ceiling mount

Re: 2802-I weird behavior in stacking s...

Re: 2802-I weird behavior in stacking s...

2802-I weird behavior in stacking swich

Re: BLOCK INCOMING CALL IN CUBE BEFORE ...

Re: BLOCK INCOMING CALL IN CUBE BEFORE ...

BLOCK INCOMING CALL IN CUBE BEFORE SEND...

Re: Enable Finesse on 10.6

Re: Enable Finesse on 10.6

Enable Finesse on 10.6

Finesse login bug CSCvf24265

Re: UCCX UPGRADE 10.6.1.10000-39 TO 11....