Hi guys, I have UCCX (version 8.5.2) + WFM and the calabrio plugin installed on each agent computer. I cannot see some calls on the dashboard of the WFM . Do you know if a copy of the recorded call is saved on the local computer after the call?

Hi team,Is it possible to have the following LDAP server type setup at the same time in the CUCM 10.5.1:- Microsoft Active Directory- Open LDAP Thanks 

Hi guys, one of my customers got a CME 10.5 setup on a router 2911 with extension mobility enable.I've noticed that when I reboot the router the system automtically logs out all the users and I have to perform a manual login. How can avoid it and kee...

Hey guys, I would like to backup my CUCM 10.5 using SSH pre-shared key. Is it possible? 

How can I delete a recording call in Media Sense (version is 10.5)?I'm able to search and play recording calls in Media Sense Search and Play but I'd like also to delete some of the recording calls. Any ideas?