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- About Dusan Kovacevic
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12-07-2009
23
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Created by
Dusan Kovacevic
in Contact Center
in Contact Center
10-08-2013
06:51 AM
10-08-2013
06:51 AM
That was problem, thanks! Hvala!
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Created by
Dusan Kovacevic
in Contact Center
in Contact Center
10-08-2013
05:24 AM
10-08-2013
05:24 AM
Thaks, sql statement form xml file is what i needed but now i have another problem, tables Dialer_Real_Time and Dialer_Port_Real_Time on logger are empty... i have change registry value to 1 in order to enable real time port monitoring: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\ \ Dialer\RTPortFeedDisable regards, dusan
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Created by
Dusan Kovacevic
in Contact Center
in Contact Center
10-07-2013
12:37 AM
10-07-2013
12:37 AM
Hello, Is it posssible to generate Dialer Port Status Real Time Report for Outbound Dialer on UCCE 8.5 with CUIC as reporting system? Is there some other way to monitor usage of dialer ports? Best Regards, Dusan
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CUIC, Handled Calls and Handled Time pr...
in Contact Center
07-09-2013
02:02 AM
07-09-2013
02:02 AM
We only have standard licence that can not create custom reports.
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CUIC, Handled Calls and Handled Time pr...
in Contact Center
07-09-2013
12:54 AM
07-09-2013
12:54 AM
Yes, it is Agent Attendance Interval Historical Report. Maybe we have to mark somewhere call as handled...
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10-27-2011
12:56 AM
Hello, What are the main differences between 5508 and 2504, beside number of supported APs? For our deployment (22 ap) 2504 is cheapest solution (half price of 5508), but are we losing some important features with wcl 2504? Thanks in Advance!
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08-16-2010
08:39 AM
we have new error: "System is offline. Login will be queued until system is back online. (picture in attach)
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08-16-2010
05:49 AM
Yes, i defined app user in UCM who controls all phones defined in UCM. This user PGJTAPI1 is used when i have configured CM PG. I also have end user dusan which Controlled Devices is ip soft phone, and he is in CTI Enabled Group. The soft phone is registered and connected.
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08-16-2010
05:11 AM
"Login name or password is invalid" also i don't know what for is field "Instrument". I typed extension of that agent defined in call manager. I'm not sure that is correct.... i found in documentation this: "Instrument. The device ID assigned to the teleset you will receive calls on." but i do not know where to define this...
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08-16-2010
04:29 AM
Did you install CTIOS server? yes, 42028 listening port. Did you confirm CTIOS server was working by login in an agent using the CTIOS agent desktop? i installed CTI Toolkit Agent desktop, but i can not login... Did you install CAD server? yes. Did you take a look at the CAD desktop logs? Yes, in attach is Agent001 log. Thanks for quick response!
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08-16-2010
02:58 AM
Hi, I'm trying to install splawler in demo lab but i have same problems. I configured two PGs. One is CM PG, and other is MR PG (i want to install only outbound option, i don't have ivr option). When i install Cisco Desktop Administrator configured teams and agent shows up in the application. But, when i try to login in CAD app, i get error: "The request fail because timeout was exceeded". Is it possible that i must configure IPCC System PG instead of CM PG? I have experience with UCCX and there is clear how we map agent with phone or mobility extension profile, in UCCE i don't know how is that done. How do we know which are agent extensions? Thanks in advance! Dusan
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Created by
Dusan Kovacevic
in Contact Center
in Contact Center
06-28-2010
02:51 AM
06-28-2010
02:51 AM
Is there any other solution for Outbound Predictive dialer except UCCE with Outbound option? Is there any third party product for predictive dialer which works with CUCM 7.0? Thanks in advance! Dusan
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Public Statistics
| Date Registered | 12-07-2009 10:02 AM |
| Date Last Visited | 08-18-2017 04:03 AM |
| Total Messages Posted | 23 |
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