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Amer rajai Sha'er
‎02-19-2021
Rising star
UC Pre-sale and post-sale.
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100 Helpful Vote
50 Accepted Solution
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50 Replies
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Member since ‎06-22-2009
1086
Posts
410
Helpful
112
Solutions

Re: Inbound and outbound call ringing

Created by in Contact Center
02-17-2021
02-17-2021
try this and get the logs, lets see what is happening with the code _processCall = function (dialog)...

Re: Inbound and outbound call ringing

Created by in Contact Center
02-17-2021
02-17-2021

Re: Inbound and outbound call ringing

Created by in Contact Center
02-17-2021
02-17-2021
Hello,When you access UCCX, there is a navigation for cisco finesse administration on the top right....

Re: Inbound and outbound call ringing

Created by in Contact Center
02-17-2021
02-17-2021
Hello, THe updatecallvariable gadget is designed to be displayed only once the call is answered, it ...

Re: Transfer a direct call

Created by in Contact Center
02-13-2021
02-13-2021
Here is a link to a gadget i have used before for single step transfer.https://www.dropbox.com/s/mbj...

Re: Change agent state to Not Ready when outbound call ends

Created by in Contact Center
07-20-2020
07-20-2020
Finesse API didnt change nor does the Gadgets, Libraries might (depends on the version)So if you do ...

Re: UCCX Finesse from external

Created by in Contact Center
07-17-2020
07-17-2020
Hello, I dont think what you are looking for is supported, i have not done this but i have read alot...

Re: What are the maximum number of IVR Ports with 400 Premium Seats in UCCX?

Created by in Contact Center
07-17-2020
07-17-2020
Anthony,Yes are completely right, just to add, a couple of years ago, i faced an issue with one of m...

Re: Finesse CName / SAN Record

Created by in Contact Center
07-16-2020
07-16-2020
Hello, What you are seeking is not possible for one reason which is the HA.the HA works based on the...

Re: Change agent state to Not Ready when outbound call ends

Created by in Contact Center
07-16-2020
07-16-2020
Hello, Yes that is possible, but i have only seen it through custom gadget.Within Finesse API, there...

Cant configure location in Webex Hub

Created by in Webex Administration
05-28-2020
05-28-2020
Hello All, On admin.webex.com i logged in as full admin, i want to configure my local gateway for PS...

XML Gadget onlclick button to call two functions

Created by in Contact Center
12-30-2019
12-30-2019
Hello, I have two functions inside the java script of the gadget (Update Call Variable) and initiate...

CCE 12.0 ISO Installation

Created by in Contact Center
11-27-2019
11-27-2019
Hello, Can anyone share with me the ISO image for the CCE 12.0 installation file (via dropbox or any...

Re: Sound Card for cisco UCS C-Series

Created by in Unified Computing System Discussions
08-27-2019
08-27-2019
Hello Kirk, Thanks for the quick feedback. The server i am planning to sell to the customer is UCSC-...

Sound Card for cisco UCS C-Series

Created by in Unified Computing System Discussions
08-27-2019
08-27-2019
Hello, Anyone know if cisco C-Series can have the option to add a sound card? i have a requirement f...
Public Statistics
Date Registered ‎06-22-2009 02:12 AM
Date Last Visited ‎02-19-2021 12:32 AM
Total Messages Posted 1,086
Total Helpful Votes Received 410
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