About Amer rajai Sha'er

Amer rajai Sha'er · 11-20-2021

Question for CCP reporting, i cant find any reporting templates for CCP 12.5, the last version for templates are for socialminer 11.5 and it doesnt have agent request reporting, any idea where i can find Agent Request (Call-back) report for CCP 12.5?...

Amer rajai Sha'er · 11-15-2021

Hello, I am trying to change the agent state to not active with reason code via API, here is the code i am using: var label = user.getReasonCodeLabel()var state = "NOT_READY";rc = {id: '25'} ;user.setState(state,rc, {error : handleChangeStateError}; ...

Amer rajai Sha'er · 11-15-2021

Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...

Amer rajai Sha'er · 11-15-2021

Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...

Amer rajai Sha'er · 10-07-2021

anyone have a link that can share for a bootable imagei need 11.5.1.15900-18 unrestricted ThanksAmer

Amer rajai Sha'er · 01-18-2022

As far as i know that is not possible (at least out of the box) you could check with third-party like 2ring but 10.6 is not worth investing in since it is becoming EOL very very soon.

Amer rajai Sha'er · 01-18-2022

UCCX 12.5 have that capability, strating 12.5 cisco introudced the Agent Call History and Agent State history, both agent and supervisor can access it from finesse desktop and supervisor can access any agent on his team and check all of the details, ...

Amer rajai Sha'er · 01-06-2022

https://developer.cisco.com/docs/contact-center-express/#!modify-application/sample-request-with-dispatchid-and-script-parameters

Amer rajai Sha'er · 11-22-2021

the live data data source is created as part of the PCCE setup, check the inventory of the PCCE if the CUIC is configured as a CUIC standalone or CUIC-LD-IDS or not, if not just delete the CUIC from inventory and recreate it as CUIC-LD-IDS and it wil...

Amer rajai Sha'er · 11-22-2021

Hello Bill, Cisco Socialminer last version is 12.0, after that cisco have changed the name of the product to CCP (Customer collaboration platform) and they didnt added it as a product in the products, cisco added the software under UCCX, so if you go...

Member Since	‎06-22-2009 02:12 AM
Date Last Visited	‎07-12-2023 12:04 AM
Posts	1,115
Total Helpful Votes Received	483

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Socialminer 12.5 cuic reports

Change State Gadget not working

CVP Studio Dynamic DateTime selection

CVP Studio DateTime SQL Select

Bootable Image 11.5

Re: uccx and supervisor missed calls numbers in realtime

Re: uccx and supervisor missed calls numbers in realtime

Re: UCCX - Edit Script Parameter by Postman

Re: Recreating LD in PCCE 12.5

Re: Socialminer 12.5 cuic reports