I have many queues and two of them show one call in each of the queues on the supervisor desktop. However there is not any call in the queue. How do I clear theses calls/stats on the supervisor desktop for the end user so it does not show bogus calls...

Customer has MAC jabber Client and when calling outbound the called party can hear him but customer cannot hear called party. Internal extensions working and audio is good both ways. This is only happening when he is at home and remotes in. Thoughts?...