About Marco Cassini

Marco Cassini · 10-26-2010

When a DMP is not displaying any output on the connected screen, the problem can vary from a connectivity/network issue to a misconfiguration to a software problem to an hardware issue. So it is important to perform a good problem diagnosis by follow...

Can't add additional users, vm v5.4 · 01-03-2014

Hi Micheal,Can you maybe add a few screenshots to show how exactly this fails?Have you tried different clients/browsers to perform the operation?Are you logged in as "superuser" when trying to add the new users?I assume you are using the DMM embedded...

Marco Cassini · 01-03-2014

Hi Elter,No, you still have two separate hardware devices running the SNS 5.3.12 and the DMM 5.3.12. I believe the DMM HW part is "DMMC220-SNS-K9". There are bundles including the two hardware devices anyway, your Cisco Account Team would be able to ...

Marco Cassini · 06-06-2013

Hi Jason,Which DMM/SNS software versions are you running? There is a known defect on 5.3.6 that could be causing the error you are seeing:CSCuf17696 - DMM-SNS - HA setup errors out with CSYNC errorBest option in any case is that you open a TAC case t...

Marco Cassini · 06-06-2013

Hi Novri,You have a different situation from Mark's one. The DMMC210-K9 can be upgraded to DMS 5.4 version, while Mark's MCS-7835-H1 could not. So in your case, you could potentially upgrade your DMM to DMS 5.4 and then migrate the 5.4 DMM to a VM th...

Marco Cassini · 03-27-2013

Hi,Indeed this is not expected to be seen on client side and would cause issues. This normally means there is some "leaked" packet from the WAN that is bypassing the WAE and reaching the client directly, so you should try to trace the exact path of t...

Member Since	‎01-06-2010 02:22 AM
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Things to check when a DMP is not booting properly

Can't add additional users, vm v5.4

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