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Lyndon Siu
‎06-16-2020
Cisco Employee
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15 Accepted Solution
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5 Accepted Solution
30 Helpful Vote
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Stats
Member since ‎01-04-2012
153
Posts
27
Helpful
18
Solutions

Yes. If both collectors

Created by in Smart Net Total Care Portal and Collector Discussions
08-10-2017
08-10-2017
Yes. If both collectors collect the same device your inventory will be updated. If you are curious, ...

When using the SNTC portal,

Created by in Smart Net Total Care Portal and Collector Discussions
08-10-2017
08-10-2017
When using the SNTC portal, you have the choice of viewing data based on the LATEST collection or CO...

Please see the attachment..

Created by in Smart Net Total Care Portal and Collector Discussions
04-27-2017
04-27-2017
Please see the attachment.. you'll see that the Useful Links should appear in the left panel. Bobby

Hi Christian,

Created by in Smart Net Total Care Portal and Collector Discussions
11-16-2016
11-16-2016
Hi Christian, I'm going to email you directly for some details and hopefully we can figure this out....

Deanna,

Created by in Smart Net Total Care Portal and Collector Discussions
11-15-2016
11-15-2016
Deanna, LOA access does not permit you to see other's contracts. If you are looking in the "Covered"...

Hi Deanna,

Created by in Smart Net Total Care Portal and Collector Discussions
11-15-2016
11-15-2016
Hi Deanna, When you say "go to Contracts"... which report(s) are you referencing? Are you visiting t...

Sydney,

Created by in Smart Net Total Care Portal and Collector Discussions
10-27-2016
10-27-2016
Sydney, Unfortunately CSV imported devices are not supported for IP V6 assessment. If this is needed...

Hi Sydney,

Created by in Smart Net Total Care Portal and Collector Discussions
09-14-2016
09-14-2016
Hi Sydney, We have a known limitation regarding this. Currently the Smart Net Total Care portal will...

How to avoid potential issues when using the manual CSV file import feature

Created by in Smart Net Total Care Portal and Collector Discussions
08-02-2016
08-02-2016
As many of you know, within the Smart Net Total Care portal, there is the option of manually importi...

Hi

Created by in Smart Net Total Care Portal and Collector Discussions
06-30-2016
06-30-2016
Hi For the row that you are looking at note the Serial Number (you can cut/paste it). Now "filter" t...

Regarding #2...

Created by in Smart Net Total Care Portal and Collector Discussions
06-30-2016
06-30-2016
Regarding #2... On the upper right side of the grid, you'll notice a series of 3 vertical dots. Plea...

Hi Deanna,

Created by in Smart Net Total Care Portal and Collector Discussions
06-30-2016
06-30-2016
Hi Deanna, 1. "Site Verification" is often caused due to a contract data issue related to the "insta...

Juan -

Created by in Smart Net Total Care Portal and Collector Discussions
06-30-2016
06-30-2016
Juan - Within the Smart Net Total Care portal, the contract/coverage information does not require th...

Hi - Can you see what

Created by in Smart Net Total Care Portal and Collector Discussions
06-28-2016
06-28-2016
Hi - Can you see what "language" you have selected?

Hi,

Created by in Smart Net Total Care Portal and Collector Discussions
06-07-2016
06-07-2016
Hi, The bulk update "should" work, however, can you tell us if this works when you select/check item...
Public Statistics
Date Registered ‎01-04-2012 01:19 PM
Date Last Visited ‎06-16-2020 11:40 AM
Total Messages Posted 153
Total Helpful Votes Received 27
Helpful Votes From