Hello, Is anyone aware of a way to disable or remove the Conference Now setting under the General Settings on the self care portal? There is no setting under the Enterprise parameters section for this, and if the end user does not have Conference Now...

Hello, We have client on UCCX 11.6.2 (no ES's) and the supervisor team performance gadget is not refreshing to show new agents that logged in after the supervisor logged into finesse. The team performance gadget shows the existing agents logged in wh...

Hello,   Working on CER 10.0 issue where it is not discovering individual (not stacked) 3650-48-PS model switch. The CER 10.0 release notes (and 11.x, 12.x) list this model 3650 as supported with the same OID in 10, 11, and 12.x versions.    The OID ...

Is there a way to disable  certain TLS Ciphers in CWMS 2.8?    I see CWMS 2.8 and 3.0 support the same ciphers from cisco documentation.    Trying to find solution for a security scan where support of Static Key Ciphers (ssl-static-key-ciphers) was f...