I want to check number of Max attempt done by Dialer to connect a Phone, can yo u please guide which table exactly refer this? w r using SIP Dialer and in configuration, we have configured 3 Max AttemptsRegards,Hina
HiI want to upgrade my contact centre from ICM 7.2(x) to 7.5(x) or 8.x and this need upgrade of SQL-2000 to SQL-2005. Can anyone help me out what problems will be faced during this migration?Also is SQL-2005 bundled with ICM SW?What is EOS/EOL of SQL...
At this moment we have two sides, Side-A and Side-B. Side-A has 5 Subscribers and one Publisher where Side-B has 3 Subscribers having clustering over the WAN. Now we want to separate the clusters and for this we need one Publsiher at Side-B. Can anyb...
I used like thisselect * from t_Dialer_Detail where CallStatusZone1 = 'M'select COUNT(*) AS [attempts], Phone from t_Dialer_Detail where CallStatusZone1 = 'M'GROUP BY Phone
Thank you very much .. can you please tell one more thing, how can we check that the number is attempted 3 times but didnt receive or answered by customer ?
The case is we are using this CLID node to block the prank callers to enter in the call centre and after matching release the calls coming fro these CLIDs. Now what happening we have 11 numbers already in this node, i have entered 12th number and tis...
