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Member since
12-03-2009
5
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Created by
brunnert
in Contact Center
in Contact Center
04-27-2011
12:32 AM
04-27-2011
12:32 AM
Hi Amer That's a good input! I think with this argument I can explain it to the customer. Regards Thomas
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Created by
brunnert
in Contact Center
in Contact Center
04-26-2011
10:10 PM
04-26-2011
10:10 PM
Hi all Thanks for the answer. I know how to disable the call forward on the callmanager. What I mean is, that when I have a Contact Center Express (Cisco IPCCX 8.0), the contact center monitors the status from the agent telephone. When I forward the agent telephone to an other telephone, the call is not forwarded and remains in the queue. I want to disable this feature that I can forward the agent phone to the mobile phone and answer the calls from there. Thanks, Thomas
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Created by
brunnert
in Contact Center
in Contact Center
04-26-2011
03:19 AM
04-26-2011
03:19 AM
Hello Is there no possibility to disable the call forward forward all restriction on the agent phone on the IPCCX 8.0? Thanks Thomas
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Created by
brunnert
in IP Telephony and Phones
in IP Telephony and Phones
12-10-2009
12:14 AM
12-10-2009
12:14 AM
Hi all thanks for the answers. I solved the problem. It was a CSS wich was corrupt after upgrading the callmanager.
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Created by
brunnert
in IP Telephony and Phones
in IP Telephony and Phones
12-03-2009
02:27 AM
12-03-2009
02:27 AM
Hello I have installed a 3rd party SIP phone on my callmanager 7.1. When I call from a sccp phone to the sip phone everything is ok. When I call from the sip phone to the sccp phone i get the following message: //SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.10.10..252:[5060]: SIP/2.0 404 Not Found Reason: Q.850;cause=1 Date: Wed, 18 Nov 2009 12:40:36 GMT From: "HeliosIP" <sip:5572@10.10.10.10:5060>;tag=2342 Allow-Events: presence Content-Length: 0 To: <sip:5563@10.10.10.10:5060>;tag=3140fbc5-9647-4ad3-b306-e1fc3cb81e55-24807839 Call-ID: 7743 Via: SIP/2.0/UDP 10.10.10.252:5060;rport;branch=z9hG4bK3452 CSeq: 20 INVITE CSS, Partition... should be ok. Do I have to define some general sip parameters on the callmanager? where could be my problem?
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Labels:
Created by
brunnert
in Contact Center
04-27-2011
04-27-2011
Hi AmerThat's a good input!I think with this argument I can explain it
to the customer.RegardsThomas
Created by
brunnert
in Contact Center
04-26-2011
04-26-2011
Hi allThanks for the answer. I know how to disable the call forward on
the callmanager.What I mean i...
04-26-2011
HelloIs there no possibility to disable the call forward forward all
restriction on the agent phone ...
Created by
brunnert
in IP Telephony and Phones
12-10-2009
12-10-2009
Hi allthanks for the answers.I solved the problem. It was a CSS wich was
corrupt after upgrading the...
Created by
brunnert
in IP Telephony and Phones
12-03-2009
12-03-2009
HelloI have installed a 3rd party SIP phone on my callmanager 7.1.When I
call from a sccp phone to t...
Public Statistics
| Date Registered | 12-03-2009 02:13 AM |
| Date Last Visited | 11-05-2019 06:08 AM |
| Total Messages Posted | 5 |
