About Ping Liu

Ping Liu · 01-17-2017

We currently run UCCE 10.0.1 with Cisco Agent Desktop as default agent client. Two PG (A and B site) servers run with CTI Server 10.0.1 and CTIOS 10.0.1 services. We would like to introduce comparable version of Cisco Finesse into production system a...

Ping Liu · 02-28-2013

I have CUIC configured with UCCE user integration enabled. Sync was done successful, but it shows zero for both of supervisor/team.1. I have data source configured successfully connect to A site of HDS DB: uicm_hds for both of historical/realtime,2. ...

Ping Liu · 02-18-2013

I have UCCX 8.5.1 installated on UCS, and configured. Just wondering if anyone knows how to use UCCX script to record prompt and save it to default language location please?We do have UCCX script which can do it in UCCX 7.5 (Windows based), now we ne...

Ping Liu · 01-31-2013

I recently installed ICM 8.5.4 in simplex mode (Side A only) on Cisco UCS B serial with VM 5. When we started all services on Rogger, PG , and AWD, we realise that pg and ctisvr was in IDLE, and PIMs were not active.Here is basic detail:1. Rogger, PG...

Ping Liu · 01-18-2017

Hi Anoop Many thanks for your response. The UCCE cluster we have in production is UCCE 10.0.1 with A & B site. Each site has: 1 x AWS, 1 x PG (CTI, CTIOS, CAD), 1 x ROG, 1 x IVR, and 1 x CUIC; In the PG server, we have a Generic_PG and a MR_PG. The M...

Ping Liu · 10-01-2014

it works for me with their help.if you follow this discussion, you will be able to create your script with your environment varibles. you can not just copy the script. Here are some hits:In the UCCX server where script runs for recording.Record your ...

Ping Liu · 03-04-2013

Hi Gergelyit is working now...the error was generated by seconde IVR script runs from B site on statement of Create URL Document. it was wrong URL string points back to IVR A.Now it is working fine.Thanks a lot.

Ping Liu · 03-04-2013

Many thanks. I will give it a try again tomorrow.the error was generated when it run Cache Document statement.will let you know tomorrow.

Ping Liu · 03-03-2013

Hi GergeryI have read you other artical, and setup URL Document for uploading prompt to IVR B server. I get Java.io.IOException error.Here is my IVR script from IVR A which records prompt and upload it locally. when it reachs Cach Document statement...

Member Since	‎01-29-2012 01:45 PM
Date Last Visited	‎11-01-2017 11:40 PM
Posts	21
Total Helpful Votes Received	5

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Cisco Finesse Integration with UCCE which is running CAD

CUIC 8.4 Zero team & supervisor imported from UCCE

Need UCCX Script: Recorded prompt & save to default prompt location

PG Connection to Central Controller Side A failed

Hi Anoop

it works for me with their

Need UCCX Script: Recorded prompt & save to default prompt locat

Need UCCX Script: Recorded prompt & save to default prompt locat

Need UCCX Script: Recorded prompt & save to default prompt locat