Hi, I am facing issues while integration LDAP directory to CUCM over SSL. Can somebody please guide me with the exact steps? ... View more

When I dial STD/ISD number from EX90/EX60, it does not ask for the Force Authorization Code, as a result, call does not mature. Is FAC supported to EX90/EX60? If yes, is there any different configuration that is to be done? I have activated FAC in STD/ISD route patterns and are used by all the other phones in the organization. The problem is only with EX90 and EX60. Any resolution on this?         ... View more

CUCM version is : 8.6.2.20000-2 and the firmware for 8941 IP phone is: SCCP894x.9-2-3-5 I want to edit the maximum number of calls and busy trigger settings inside line configuration. But it is freeazed as 3 and 2 respectively and not giving an option to edit. Please help. ... View more

Hi, I have Cisco Contact center express version 7 SR 5 running on server with operating server Windows 2003.1.5. Please let me know which version of Cisco security agent is compatible with above mentioned CCX version & OS version. I refered to the CCX comaptibilty guide but but I did not get information regarding operating system comaptibility with CSA. Kindly provide the same. Also I tried version 5.0.0.235 of CSA it gave error "CIsco works common service is not installed" & insatllation aborted. I do not have CWLMS in network do i need to install some cisco works common services? Regards, Atul Kaul ... View more

Hi Team, We are using Cisco Call Manager 7.1.5.20000-6 & CCX version 7.0(1). The data report pulled in PDF format is in perfectly alright but when i try to extract in Excel format it gets in destorted format. The sub-titles dont get reflected, column width & line spacing is not proper.Kindly find the attached files of both the formats. Plz suggest for the same. Rgds, Atul Kaul. ... View more