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Does anyone have created any scripts to send out an email? For example, how to create the script for the following scenario: when caller is in the queue for 60 sec, the script sends out an email to notify supervisor with caller tel nr included in the...
Does anyone know how to configure a reminder for an CAD agent to call back the customer in 30 minutes. Often our agents have to call back the customer, but they forget. For these cases I need to configure some kind of reminder like pop-up screen in O...
We have deployed CCM 6.0.1 on MCS-7816 H3. Today we have noticed blinking orange light on the front panel. What does it mean? Hardware failure? How to diagnose this problem?
Does anyone have simple script for handling eMail contacts in the queue? CCX Prem 7.0(1) has new feature Express Email Manager for eMail contact queue handling incoming emails. I could not find any reference how to make this script working. Thank yo...
When call comes in CCX (and there is an agent ready to pick up the call)there is only one ring tone played and then Music on Hold is being played (for caller) while agent phone is ringing and agent picks aup a call.Why Ring Tone is not being played ...
Hi simonandorfi,Thank you for your quick responce. I'm beginner with scripting, never done any scripting with email functionality. Could you please provide example scripts for emailbody and email configuration?Thank you in advance,Gundars (gundars.du...
Have you checked if Outbond calls get recorded? I have CCX Prem 7 SR1, only inbound calls get recorded, not outbond, even the workflow is configured for all calls to get recorded. Can you please confirm that in your deployment outbond calls also get ...
