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- About jmachiggins
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Member since
05-11-2007
119
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09-25-2018
07:51 PM
Yes have seen this. Did you check the cert deployment guide? I had this before where I had not included our domain name within the certificates. For example, you need hostname.domain as well as domain values in the certs.
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07-10-2018
10:34 AM
I'm working on an issue here some reports for email queues are coming up with missing information. I have noticed that all of these emails have a receivedreasonfk value of 2. But I can't find a listing of what that value means. Does anyone know? Or have a link to a table of values?
Thanks!
J
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Labels:
Created by
gretchen1983
in Collaboration Applications
in Collaboration Applications
02-13-2018
12:33 PM
02-13-2018
12:33 PM
I can't receive images from anyone, but I can send images. How do I fix this?
testing procedure:
Open Paint
scribble a little
click 'Select'
select some of your scribble
control-C
go to Jabber
control-V to paste the image in the box 'send'
I go to someone else's machine (their jabber account) and do the above, and send to myself.
I don't receive any images on my machine from other people, but text messages work fine back and forth.
I just receive this message instead of the images:
This screen capture could not be delivered
Has anyone figured out a fix?
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01-17-2018
11:40 PM
No it will not, the CUIC does not own data it fetches the reporting data from UCCE/UCCX historical/real-time database ideally by using readonly user, so it cant delete the data.
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Created by
.jpg "Hall of Fame Cisco Employee")
Jaime Valencia
in Unified Communications Infrastructure
Jaime Valencia
in Unified Communications Infrastructure
11-16-2017
05:01 PM
11-16-2017
05:01 PM
Are they on different domains?
Or in the same domain?
What documentation are you following for this?
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09-13-2017
08:53 AM
I have a client with UCCX 10.5. They have an email queue that has been working properly. However, recently a large number of emails from several months ago have shown up in the queue. I'm not sure how this happened. Additionally these email do not seem to be following the FIFO algorithm. Newer emails are distributed to the agents instead of the older ones. Has anyone seen anything like this before? If so how did you fix it? The servers were recently rebooted and the problem persisted. Any help would be appreciated. J
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Labels:
09-06-2017
09:26 PM
Its usually TCP port 5900. I would suggest going through the "port utilization guide" of your CCX version. For 10.6 : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/maintain_and_operate/guide/UCCX_BK_UAC60444_00_uccx-operations-guide-106/UCCX_BK_UAC60444_00_uccx-operations-guide-106_appendix_0101.html Also as per 10.6 logs (I have removed the IP): Feb 12 00:01:21.599 SGT %MCVD-LIB_TPL-7-UNK:source=com.hazelcast.cluster.ClusterService, message=[x.x.x.x]:5900 [UccxCvdCluster-1289912074000] Added Address[x.x.x.x]:5900 to list of dead addresses because of timeout since last read
Feb 12 00:01:21.600 SGT %MCVD-LIB_TPL-7-UNK:source=com.hazelcast.cluster.ClusterService, message=[x.X.x.x]:5900 [UccxCvdCluster-1289912074000] No heartbeat should remove Address[x.x.x.x]:5900 HTH Chakshu
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07-14-2017
12:23 AM
David is absolutely correct in saying that there used to be and still is a report named Agent Call Summary report that provides details about outbound calls made by the agents using both his/her ACD and Non-ACD line. Refer below guide that provides list of all thew default reports available within CUIC:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/UCCX_BK_U89A45EB_00_uccx-historical-reporting-guide-106/UCCX_BK_U89A45EB_00_uccx-historical-reporting-guide-106_chapter_01.html#UCCX_RF_ACD33B1E_00
Regards
Deepak
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06-21-2017
08:14 AM
Yes, that is True AFAIK, and unfortunately there is no way to reorder them alphabetically, etc.
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Created by
Jaime Valencia
in Collaboration Applications
Jaime Valencia
in Collaboration Applications
04-19-2017
10:01 AM
04-19-2017
10:01 AM
That's correct, field mapping is only for LDAP, if you're using something different in the phone field than the actual DN from the user in CUCM, you cannot map that.
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03-29-2017
12:20 AM
1) Open the script through which agents are getting the call in Script Editor 2) Find the Select Resource step and right click on it and then go to Properties
3) Change the Timeout field from 15 to the required one whatever you want
4) Save the script and upload it back again to UCCX with the exact same name. You will get a prompt to refresh the script and application, please do that for the changes to take effect.
5) Last but not the least, go to CUCM >> Agent Phone >> Directory Number that agent is using as IPCC extension and set the No Answer Ring duration to 2 seconds more than what you define in script. For example, if you define 20 seconds in script then mention 22 seconds here. In case, if the field is blank that means system is taking the value from Service Parameters and hence you should change it by going in there as mentioned in below step 6) Service Parameters >> Choose the Server >> Cisco CallManager Service and look for the field Forward No Answer timer field and set it accordingly. Please note if you will change the value in Service Parameter then it will be a global change and will take effect for all the phones in cluster. Hence, in case you want it to change only for the agents, do it at the line level by specifying the value in No Answer Ring Duration field.
Regards
Deepak
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Created by
Brandon Buffin
in Unified Communications Infrastructure
in Unified Communications Infrastructure
10-20-2016
01:21 PM
10-20-2016
01:21 PM
This is determined by the User Assignment Mode parameter on the Sync Agent on IM and Presence Service . Take a look at the following.
User Assignment Mode Recommendations
You can manually or automatically assign users in an IM and Presence Service deployment. Use the User Assignment Mode parameter on the Sync Agent to manage user assignment on IM and Presence Service :
If set to Balanced, IM and Presence Service divides all users equally across all nodes in all subclusters. Use this user assignment mode for the Balanced Mode Non-Redundant High Availability and the Balanced Mode Redundant High Availability deployment options.
If set to Active/Standby, IM and Presence Service assigns all users only to the first node of a subcluster. If there is only a single node in the subcluster, IM and Presence Service uses this node for assignment regardless of the location of the node within the subcluster.
If set to None, you must manually assign your users to nodes in system topology management GUI.
If all the hardware in your cluster is of the same generation and has the same capacity, set the User Assignment Mode to Balanced.
If you have hardware of mixed generations and capacities in a node, set the User Assignment Mode to None. Manually assign your users making sure that each server is not loaded beyond capacity.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/9_0/CUP0_BK_CFF5B189_00_config-admin-guide-imp-90/CUP0_BK_CFF5B189_00_config-admin-guide-imp-90_chapter_00.html#CUP0_RF_B09307D3_00
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/9_0/CUP0_BK_CFF5B189_00_config-admin-guide-imp-90/CUP0_BK_CFF5B189_00_config-admin-guide-imp-90_chapter_011100.html#CUP0_RF_UF63E063_00
Brandon
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08-17-2016
04:28 AM
Try to restart Cisco Desktop LDAP Monitor Service and Cisco Desktop Sync Service ( These will not impact agents or CSQ calls)
Go to Cisco Desktop Administrator > Synchronize Directory Service> Click on Synchronize
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Created by
.jpg "VIP Advisor")
Mohammed al Baqari
in IP Telephony and Phones
Mohammed al Baqari
in IP Telephony and Phones
07-20-2016
12:51 AM
07-20-2016
12:51 AM
Busy after answer can be very much codec mismatch. Can you share more info about the deployment and how is the pstn connected to your call control.
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10-30-2015
12:04 PM
https://supportforums.cisco.com/discussion/10998896/blocking-caller-id-internal-calls
This should do the trick.
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09-24-2018
I'm looking at an issue with Jabber for Windows where the client claims
some server side certs are e...
07-10-2018
I'm working on an issue here some reports for email queues are coming up
with missing information. I...
01-17-2018
Does exporting the results of a CUIC report delete data? I'm a little
put off by the "Are you sure" ...
11-16-2017
I have a client with two CUCM and IM&P deployments and they would like
to be able to have them feder...
09-13-2017
I have a client with UCCX 10.5. They have an email queue that has been
working properly. However, re...
09-01-2017
I have a client that wants to apply some QoS to UCCX keepalive messages
between servers in an HA pai...
07-11-2017
It's my understanding that UCCX can only produce reports for calls made
by the system and connected ...
06-21-2017
I've read elsewhere that the order parameters are listed on an
application page is based on the orde...
04-19-2017
So I've looked at UDS and it doesn't seem to provide any way to
manipulate which field is read for t...
04-19-2017
Yes I know, that's what I usually do. But in this case it would be
better to draw the extension from...
Created by
jmachiggins
in Collaboration Applications
04-19-2017
04-19-2017
I've been looking around to see what kind of options are available for
phone numbers listed in the J...
03-27-2017
I'm working with a client who uses IPPA for some of their agents. It
currently gives agents about 15...
10-20-2016
Does anyone know exactly how IM&P users are assigned by CallManager
across an HA pair? I have a clie...
08-13-2016
We are working on a very strange issue where the RMCM user in
CallManager is loosing all it's device...
Public Statistics
| Date Registered | 05-11-2007 05:44 AM |
| Date Last Visited | 08-09-2019 10:55 AM |
| Total Messages Posted | 119 |
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