Hi All I have CUCM with call flow below, CUCM --> H.323 Gateway (VG) --> PSTN I have route pattern to mobile phone with pattern *.123456 and CUCM will send all the digit to VG and then VG will do the digit striping with translation rule to remove the (*). This setting already work fine without problem. Recently the user want a change in the pattern to make the call cheaper using a special access code(18007) form the PSTN. The behavior from the access code is when we call directly to 18007 the PSTN will ask us to enter the Phone number and then they will forward the call to the Phone Number that entered before. the user didn't want to enter the phone number after making call to the access code(18007), to fix this I try to change the (*) that have been removed before to 18007, so the pattern that we send to the PSTN is 18007123456. The problem is although we success make a call to the PSTN using the new pattern which is 18007123456, PSTN still asking us to enter the phone number. After discussing with the PSTN provider, to avoid the problem above they want us to add a 1-2 second interval between 18007 and 123456 when we send the digit. I already try to add something like , . / - @ # between 18007 and 123456 when making a call to the PSTN but it's all failed. My question is, is it possible for CUCM/VG to add an interval between the 18007 and 123456 when the the user only need to press *123456 to call the mobile number. I hope you all understand what I mean :D Very appreciate any helpful thought about this case. Thanks and Regards.   ... View more

Hi All, I ordered Cisco Business Edition 6000 - Software Version 9.X + Cisco CCX 9.0 Promo Bundle and it come with 2 package 1 for cisco BE and 1 for Cisco CCX. But when I Open the package I just get the PAK for Cisco BE 9.X , but not with CCX, there are only CD installer in the CCX pacakge. do we need to order a different PAK for this CCX or I just miss the license PAK? because from what I know this already bundled with 5 agent for the CCX promo bundle. Thank you. Regard, Yopie. ... View more

Dear all, I using :  - Call Manager 8.6.2.20000-2              - Router Cisco CISCO2911/K9 ,Version 15.0(1r)M16 , System image file is "flash0:c2900-universalk9-mz.SPA.152-1.T3.bin". My Topology CUCM -> Trunk -> Voice Gateway -> Trunk -> SIP Server ITSP. I integrate my call manager with voice gateway with sip trunk to ITSP SIP Server, I have some problem with receiving DTMF in incoming call, my ITSP patner said that they send DTMF in RFC4733 inband. When I "debug voip rtp named-event" nothing comes. But for outgoing call the DTMF work fine. My question is does cisco router support for this DTMF RFC2733 type? If yes, is there any document from cisco that say it? Please help me with this case. Thank you. Regards, ... View more

Hi there, I have CAD and CSD installed on my PC. include me there 3 CAD that already login. when agent 1 and 2 make call, i'am as the supervisor cannot press the button silent monitoring. the button is there but it's greyed out. the other function like intercept, barge-in, and recording going well without any problem. dont know why this happen, any help will be gratefull. thanks for your support ... View more