Member since ‎07-09-2007

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Customer have their own CRM and built their own CTI Toolbar. It has been working for years on Finesse 11.6 / ucce 11.6 The source code for their connection is as following: boshConfigBuilder.setResource("smack");boshConfigBuilder.setXmppDomain("<fqdn...
We are upgrading UCCE from 8.5 to 10.5 on new hardware, hence its a technology refresh upgradethe servers will have new IPs and hostnames We only have a single AD and wish to do the deployment on it. During the upgrade, both 8.5 and 10.5 system will ...
As per Cisco EIM 9.0(2) guide:http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_902/Maintenance/cisco_im902_cce_userguide_administration_routing.pdfWe can develop a "Custom Rule" in Java ...
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Member Since ‎07-09-2007 08:58 AM
Date Last Visited ‎08-10-2022 12:04 AM
Posts 113
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