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About jianjiang
08-28-2020
jianjiang
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07-14-2011
62
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UCCX-Place Call-Callback queue -Call terminated -Error: Contact terminated remotely
Created by
jianjiang
in
Contact Center
07-12-2019
07-12-2019
The callback calls is terminated after waiting in the callback queue for about 35 minutes. the Excep...
Re: how to delete one fake login device from Finesse
Created by
jianjiang
in
Contact Center
06-01-2018
06-01-2018
Hi Denise,Thanks for your prompt answer,you know the bug should be there for a long time. we can onl...
how to remove one fake "signed in" device from Finesse
Created by
jianjiang
in
Contact Center
06-01-2018
06-01-2018
Hi,one of agent stuck on the phone for signing out Finesse, he always got error " Cisco Finesse serv...
Re: Agent's Finesse can not see the call body of "CallControl.jsp" gadget?
Created by
jianjiang
in
Contact Center
06-15-2017
06-15-2017
I don't have ECC, I did use the default callVariable1/2/10 in the script "Set Enterprise Call Info"....
Hi Mark,
Created by
jianjiang
in
Contact Center
06-15-2017
06-15-2017
Hi Mark, you know most companies don't want to pay more for the programming. :) John
Hi Mark,
Created by
jianjiang
in
Contact Center
06-15-2017
06-15-2017
Hi Mark, That's already been there, because we did that long time ago, and CAD did very well, CAD ca...
Re: Agent's Finesse can not see the call body of "CallControl.jsp" gadget?
Created by
jianjiang
in
Contact Center
06-15-2017
06-15-2017
Hi Denise,I clicked many times, it showed a very small white body under the grey header. i tried FIR...
Hi David,
Created by
jianjiang
in
Contact Center
06-15-2017
06-15-2017
Hi David, I don't think it's better now in UCCX which offers very limited gadgets. John
Re: Agent's Finesse can not see the call body of "CallControl.jsp" gadget?
Created by
jianjiang
in
Contact Center
06-15-2017
06-15-2017
Hi Blake,I did see some cisco video which showed some customer variables in the gadget body, not onl...
Hi Mark,
Created by
jianjiang
in
Contact Center
06-14-2017
06-14-2017
Hi Mark, we just start using Finesse, before it was CAD, everything was fine in the CAD, but now Fin...
Agent's Finesse can not see the call body of "CallControl.jsp" gadget?
Created by
jianjiang
in
Contact Center
06-14-2017
06-14-2017
why the agents can not see the body of "callcontrol.jsp" gadget, and can only see the Call Header La...
Agent's Finesse can not see the call variables in the body of "CallControl.jsp" gadget?
Created by
jianjiang
in
Contact Center
06-14-2017
06-14-2017
I added a new Call Variables layout in the Finesse administration as the screenshot attached. howeve...
Hi GergelyI need to trace the
Created by
jianjiang
in
Contact Center
11-13-2014
11-13-2014
Hi GergelyI need to trace the status of the destination when i transfer a call, if the destination d...
During "Call Consult Transfer
Created by
jianjiang
in
Contact Center
11-12-2014
11-12-2014
During "Call Consult Transfer", I try to terminate(--Triggering Contact--) under the "Success", in o...
why UCCX 9.0 "Set Enterprise Call Info" shows nothing after a "Call Consult Transfer" is answered???
Created by
jianjiang
in
Contact Center
11-12-2014
11-12-2014
Hi I need to save the caller dialing history into the variables in a script, so i add "Set Enterpris...
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Public Statistics
Date Registered
07-14-2011
01:29 PM
Date Last Visited
08-28-2020
12:08 AM
Total Messages Posted
62