The callback calls is terminated after waiting in the callback queue for about 35 minutes. the Excep...

Hi Denise,Thanks for your prompt answer,you know the bug should be there for a long time. we can onl...

Hi,one of agent stuck on the phone for signing out Finesse, he always got error " Cisco Finesse serv...

I don't have ECC, I did use the default callVariable1/2/10 in the script "Set Enterprise Call Info"....

Hi Mark, you know most companies don't want to pay more for the programming. :) John

Hi Mark, That's already been there, because we did that long time ago, and CAD did very well, CAD ca...

Hi Denise,I clicked many times, it showed a very small white body under the grey header. i tried FIR...

Hi David, I don't think it's better now in UCCX which offers very limited gadgets. John

Hi Blake,I did see some cisco video which showed some customer variables in the gadget body, not onl...

Hi Mark, we just start using Finesse, before it was CAD, everything was fine in the CAD, but now Fin...

why the agents can not see the body of "callcontrol.jsp" gadget, and can only see the Call Header La...

I added a new Call Variables layout in the Finesse administration as the screenshot attached. howeve...

Hi GergelyI need to trace the status of the destination when i transfer a call, if the destination d...

During "Call Consult Transfer", I try to terminate(--Triggering Contact--) under the "Success", in o...

Hi I need to save the caller dialing history into the variables in a script, so i add "Set Enterpris...