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Member since
07-14-2011
62
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Created by
jianjiang
in Contact Center
in Contact Center
07-12-2019
11:14 AM
07-12-2019
11:14 AM
The callback calls is terminated after waiting in the callback queue for about 35 minutes. the Exception message is "Contact id: xxxxx, Contact terminated remotely". The UCCX version 11. Thanks for your answer.
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Labels:
Created by
jianjiang
in Contact Center
in Contact Center
06-01-2018
12:00 PM
06-01-2018
12:00 PM
Hi Denise, Thanks for your prompt answer, you know the bug should be there for a long time. we can only restart the services to cleanup those garbage records in the system. i have to recreate a new agent's user ID and add a new phone set, then the agent can successfully sign in Finesse from the new phone set with his new user ID. The previous phone set still stuck there with the previous agent account and failed to sign out forever. OMG
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Created by
jianjiang
in Contact Center
in Contact Center
06-01-2018
11:04 AM
06-01-2018
11:04 AM
Hi, one of agent stuck on the phone for signing out Finesse, he always got error " Cisco Finesse service error, if the problem persists, contact your administrator" when he tried to sign out Finesse from the phone set. I reset the phone, deleted the phone and re-added the phone, the crazy Finesse still automatically signed in on the phone, no one can sign in Finesse on that phone. it seems like a big virus stuck with that phone set. But when i checked Finesse from website on computer, the agent is not signed in at all. and the agent signed in from Finesse web, no issue. but not from phone set. i know the system restart might fix it, but for now i can't restart the system, do you know how to delete that bad fake signed in device from Finesse? Thanks for the answer.
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Created by
jianjiang
in Contact Center
in Contact Center
06-15-2017
01:50 PM
06-15-2017
01:50 PM
I don't have ECC, I did use the default callVariable1/2/10 in the script " Set Enterprise Call Info ". please see the attachment.
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06-15-2017
10:42 AM
Hi Mark,
you know most companies don't want to pay more for the programming.
:)
John
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06-15-2017
10:26 AM
Hi Mark,
That's already been there, because we did that long time ago, and CAD did very well, CAD can showed all callVariables to the agents.
but now i added it in Finesse, it could always show the only one variable in the header as the screenshot attached above. but nothing else.
John
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Created by
jianjiang
in Contact Center
in Contact Center
06-15-2017
10:20 AM
06-15-2017
10:20 AM
Hi Denise, I clicked many times, it showed a very small white body under the grey header. i tried FIREFOX and CHROME. nothing changed. no call body there. the screenshot attached. John
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06-15-2017
10:12 AM
Hi David,
I don't think it's better now in UCCX which offers very limited gadgets.
John
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Created by
jianjiang
in Contact Center
in Contact Center
06-15-2017
10:07 AM
06-15-2017
10:07 AM
Hi Blake, I did see some cisco video which showed some customer variables in the gadget body, not only in the header. thx John
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06-14-2017
12:27 PM
Hi Mark,
we just start using Finesse, before it was CAD, everything was fine in the CAD, but now Finesse is too simple, it deletes lots of functions in the CAD.
our UCCX version is 11.
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Created by
jianjiang
in Contact Center
in Contact Center
06-14-2017
12:22 PM
06-14-2017
12:22 PM
why the agents can not see the body of "callcontrol.jsp" gadget, and can only see the Call Header Layout- the gray panel in the Finesse when the agent got a call. They can not see the variable values set in the Call Body Left-Hand Column Layout or Call Body Right-Hand Column Layout. CRAZY FINESSE
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Labels:
Created by
jianjiang
in Contact Center
in Contact Center
06-14-2017
11:50 AM
06-14-2017
11:50 AM
I added a new Call Variables layout in the Finesse administration as the screenshot attached.
however, the agent can always see the call variable value in the " Call Header Layout " in the Finesse, but they can not see the other variables values in the Call Body Left-Hand Column Layout or Call Body Right-Hand Column Layout .
did anybody get such issue?
thanks for the answer!
John
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Labels:
11-13-2014
06:31 AM
Hi Gergely I need to trace the status of the destination when i transfer a call, if the destination does not answer, not only busy, then i will put this call into a queue. so i have to use " Call Consult Transfer ". Thanks for your answer!
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11-12-2014
12:03 PM
During " Call Consult Transfer ", I try to terminate(--Triggering Contact--) under the " Success ", in order to validate " Set Enterprise Call Info " , but it doesn't work.
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Created by
jianjiang
in Contact Center
in Contact Center
11-12-2014
09:26 AM
11-12-2014
09:26 AM
Hi I need to save the caller dialing history into the variables in a script, so i add "Set Enterprise Call Info" to save before or after " Call Consult Transfer " to the destination, however, i can't find any records in the custom variable report, if the destination answered the call . but if i use "Call Redirect", it works. how can i realize it if i have to use "Call Consult Transfer"? thx
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Labels:
Created by
jianjiang
in Contact Center
07-12-2019
07-12-2019
The callback calls is terminated after waiting in the callback queue for
about 35 minutes. the Excep...
Created by
jianjiang
in Contact Center
06-01-2018
06-01-2018
Hi Denise,Thanks for your prompt answer,you know the bug should be there
for a long time. we can onl...
Created by
jianjiang
in Contact Center
06-01-2018
06-01-2018
Hi,one of agent stuck on the phone for signing out Finesse, he always
got error " Cisco Finesse serv...
Created by
jianjiang
in Contact Center
06-15-2017
06-15-2017
I don't have ECC, I did use the default callVariable1/2/10 in the script
"Set Enterprise Call Info"....
06-15-2017
Hi Mark, That's already been there, because we did that long time ago,
and CAD did very well, CAD ca...
Created by
jianjiang
in Contact Center
06-15-2017
06-15-2017
Hi Denise,I clicked many times, it showed a very small white body under
the grey header. i tried FIR...
Created by
jianjiang
in Contact Center
06-15-2017
06-15-2017
Hi Blake,I did see some cisco video which showed some customer variables
in the gadget body, not onl...
06-14-2017
Hi Mark, we just start using Finesse, before it was CAD, everything was
fine in the CAD, but now Fin...
Created by
jianjiang
in Contact Center
06-14-2017
06-14-2017
why the agents can not see the body of "callcontrol.jsp" gadget, and can
only see the Call Header La...
06-14-2017
I added a new Call Variables layout in the Finesse administration as the
screenshot attached. howeve...
11-13-2014
Hi GergelyI need to trace the status of the destination when i transfer
a call, if the destination d...
11-12-2014
During "Call Consult Transfer", I try to terminate(--Triggering
Contact--) under the "Success", in o...
Public Statistics
| Date Registered | 07-14-2011 01:29 PM |
| Date Last Visited | 07-19-2019 11:45 AM |
| Total Messages Posted | 62 |
