After I attended a Cisco Live event, I always received lots of useless emails from Cisco Partners, it is really irritating.Who knows how to disable it? 

The callback calls is terminated after waiting in the callback queue for about 35 minutes. the Exception message is "Contact id: xxxxx, Contact terminated remotely".The UCCX version 11.Thanks for your answer.

Hi,one of agent stuck on the phone for signing out Finesse, he always got error " Cisco Finesse service error, if the problem persists, contact your administrator" when he tried to sign out  Finesse from the phone set.I reset the phone, deleted the p...

why the agents can not see the body of "callcontrol.jsp" gadget, and can only see the Call Header Layout- the gray panel in the Finesse when the agent got a call. They can not see the variable values set in the Call Body Left-Hand Column Layout  or C...

I added a new Call Variables layout in the Finesse administration as the screenshot attached. however, the agent can always see the call variable value in the "Call Header Layout" in the Finesse, but they can not see the other variables values in the...