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About scooter817
02-24-2021
scooter817
Beginner
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Member since
04-01-2008
650
Posts
10
Helpful
2
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Certifications
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UCCX Configuration Question
Created by
scooter817
in
Contact Center
02-18-2021
02-18-2021
Hi EveryoneMy director wants to me to shutdown the CUCM cluster in our San Jose Ca. location and hav...
Removing CUCM Cluster And Setting Up Subscriber
Created by
scooter817
in
Unified Communications Infrastructure
02-18-2021
02-18-2021
Hi EveryoneI was know can someone tell me what is the best way to go about getting this done. Curren...
All Agents Forced To Not Ready
Created by
scooter817
in
Contact Center
01-12-2021
01-12-2021
Hi EveryoneI just had a call from several different call center managers stating that all the agents...
Reactive Debugging
Created by
scooter817
in
Contact Center
10-30-2020
10-30-2020
HI EveryoneI was recently trying to do reactive debugging on a script to see what was causing it to ...
Logged In Agents
Created by
scooter817
in
Contact Center
10-27-2020
10-27-2020
Hi EveryoneI have a script that I need to modify for our call center and I'm not very good at script...
Script Thinks I'm Busy
Created by
scooter817
in
Contact Center
08-31-2020
08-31-2020
Hi EveryoneI recently had to add in options into a script and the options are 1-4 and when users cal...
Changing Script Functions
Created by
scooter817
in
Contact Center
08-21-2020
08-21-2020
HI EveryoneCurrently our call center uses a script that when users call into the main number they he...
Re: Time of Day for a phone
Created by
scooter817
in
Collaboration Applications
08-05-2020
08-05-2020
Thanks JamieTOD routing is the only thing that I could think of but I've never configured it for a u...
Time of Day for a phone
Created by
scooter817
in
Collaboration Applications
08-05-2020
08-05-2020
Hi EveryoneMy manager is WFH and he wanted me to find out if this is possible, he wants to have it w...
Any Connect Phone License Question
Created by
scooter817
in
IP Telephony and Phones
08-05-2020
08-05-2020
Hi EveryoneMy director was approached by several mangers wanting to know would it be possible to let...
Hold Time Report
Created by
scooter817
in
Contact Center
05-13-2020
05-13-2020
Hi EveryoneI wanted to know is there a way in CUIC to create a report that will show me how long use...
8831 Wireless Speakers
Created by
scooter817
in
IP Telephony and Phones
05-05-2020
05-05-2020
Hi EveryoneI wanted to know is someone can tell me what else can I try to get these wireless mics fo...
Re: UCCX One-Way Audio
Created by
scooter817
in
Contact Center
02-21-2020
02-21-2020
Thanks James I really appreciate the help
Re: UCCX One-Way Audio
Created by
scooter817
in
Contact Center
02-21-2020
02-21-2020
HI JamesThe location is question is always busy and all of my calls are routing through one cube rou...
UCCX One-Way Audio
Created by
scooter817
in
Contact Center
02-20-2020
02-20-2020
Hi EveryoneI have a group of 10 users who were taking calls using a hunt pilot configuration. The ma...
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Public Statistics
Date Registered
04-01-2008
08:33 AM
Date Last Visited
02-24-2021
12:58 AM
Total Messages Posted
650
Total Helpful Votes Received
10
Helpful Votes Given To
User
Helpful Count
Nipun Singh Raghav
5
Jaime Valencia
5
paolo bevilacqua
5
See all >
Helpful Votes From
User
Helpful Count
jhnsnbrdlybj293
21
5
AK007
5
See all >