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Andy Backus
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About Andy Backus
02-08-2021
Andy Backus
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Member since
10-24-2011
35
Posts
6
Helpful
1
Solution
Latest Contributions by Andy Backus
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Re: Finesse 11.0 with Pidgin - Pidgin XMPP unsubscribe results in agent login failure from browser
Created by
Andy Backus
in
Contact Center
03-30-2016
03-30-2016
Hello Denise -So I ended up opening a TAC case and the engineer did a fantastic job getting the reso...
Re: Finesse 11.0 with Pidgin - Pidgin XMPP unsubscribe results in agent login failure from browser
Created by
Andy Backus
in
Contact Center
03-29-2016
03-29-2016
Hello Denise -I obtained the webservices log but there is so much sensitive data in there. I spent s...
Finesse 11.0 with Pidgin - Pidgin XMPP unsubscribe results in agent login failure from browser
Created by
Andy Backus
in
Contact Center
03-28-2016
03-28-2016
UCCE 10.5.2; Finesse 11.0I am just getting started with Finesse and gadgets. I was able to do the ru...
Yep, just upgraded to Chrome
Created by
Andy Backus
in
IP Telephony and Phones
12-10-2015
12-10-2015
Yep, just upgraded to Chrome "47.0.2526.80 m" and CUCM 10.5, 9.x exhibit the same "menu drop down" i...
Fax Passthrough using NSE (via ITSP and Rightfax)
Created by
Andy Backus
in
IP Telephony and Phones
12-26-2012
12-26-2012
Jorge - Hope you are having a happy holiday break!Consistent with your post, it seems that the passt...
Fax Passthrough using NSE (via ITSP and Rightfax)
Created by
Andy Backus
in
IP Telephony and Phones
12-20-2012
12-20-2012
Thanks for the reply Jorge.So from what you are saying, as long as I have a g711ulaw path, really a ...
Fax Passthrough using NSE (via ITSP and Rightfax)
Created by
Andy Backus
in
IP Telephony and Phones
12-20-2012
12-20-2012
I have a customer who has the following setup:SIP Provider => MPLS => CUBE (SIP) => CCM (SIP) - cube...
CER for multisite variable length on-net dialplan customer
Created by
Andy Backus
in
Unified Communications Infrastructure
11-26-2012
11-26-2012
Hello Will -Nope, talking about the original, outbound 911 call. As a test, I used the user 911 tran...
CER for multisite variable length on-net dialplan customer
Created by
Andy Backus
in
Unified Communications Infrastructure
11-26-2012
11-26-2012
Thanks Chris -It turns out that more information is used for mapping the outbound call to the correc...
CER for multisite variable length on-net dialplan customer
Created by
Andy Backus
in
Unified Communications Infrastructure
11-02-2012
11-02-2012
Hello Chris, thanks for the reply.So, while the switchport is pecified and used to populate the CER ...
CER for multisite variable length on-net dialplan customer
Created by
Andy Backus
in
Unified Communications Infrastructure
11-01-2012
11-01-2012
Hello -I am working to deploy CER for a large customer. They have a CCM cluster supporting, as expmp...
After Upgrade/Server Rebuild of CCM 7.1(5b)SU5, getting Corporat
Created by
Andy Backus
in
IP Telephony and Phones
06-08-2012
06-08-2012
Hey Priya -Sorry for late reply. Turns out that the phones were behind a VPN device. Once plugged di...
After Upgrade/Server Rebuild of CCM 7.1(5b)SU5, getting Corporat
Created by
Andy Backus
in
IP Telephony and Phones
05-25-2012
05-25-2012
Hello Priya -Thanks for the quick reply.1. Yes, that is the error we are getting. 2. On setting the ...
After Upgrade/Server Rebuild of CCM 7.1(5b)SU5, getting Corporate Directory Parsing Error
Created by
Andy Backus
in
IP Telephony and Phones
05-24-2012
05-24-2012
We upgraded from 5.x to 7.1(5b)SU5 last weekend and then did server rebuilds of 7.1(5b)SU5 due tp pa...
CER 7.1(1) utils dbreplication status
Created by
Andy Backus
in
IP Telephony and Phones
05-16-2012
05-16-2012
You are absolutely correct on this one.Spent all night on this one (with TAC). You are correct, the ...
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Public Statistics
Date Registered
10-24-2011
01:58 PM
Date Last Visited
02-08-2021
01:06 AM
Total Messages Posted
35
Total Helpful Votes Received
6
Helpful Votes Given To
User
Helpful Count
Andy Backus
1
dekwan
1
See all >
Helpful Votes From
User
Helpful Count
Andy Backus
1
Rob Huffman
5
See all >