Hi All,We have a problem in CVP Ops Console where the status of the CVP servers in Control Center is not getting updated. I don’t see any calls in CVP/VXML servers even though they process the call normally. But I can deploy the CVP scripts using Ops...

Hi All,In the supervisor desktop some times the Agent State duration is incorect. After re-launching the duration will be fine. How to trobleshoot thses kind of issues? Please adviceRegards,Adithya

Hi All,When we try to install fresh CAD client the version is different from the server. We are using 8.5.2a server and client shows 8.5.1. Any impact of this mismatch? How do we upgrade the client? Should we re-install the client?Regards,Adithya

Hi All,In the Security Best Practices Guide we can see some of the folders which needs to be excluded from the anti virus scan. Is it mandatory to exclude? Can we exclude the entire Folder like ICM or CVP instead? Please advice.Thanks and Regards,Adi...

Hi All, In our new IPCCE setup, agents take around 30 seconds to login to CAD. The CAD version is 8.5.2(a). All edge sites users will take around same time to login. Is this normal or any method to improve the login time?The current ctios based agent...