Hi Michell, Were you able to solve this issue? I am having similar issue - but it is intermittent. https://supportforums.cisco.com/message/4008723#4008723 Thanks, ... View more

Thanks Anthony.  The post you've shared includes detailed and great efforts. ... View more

Thanks for bringing great visibility to this issue - my comments on your views - It could be configuration related, if you have an inexperienced MACD team closing tickets on the daily, they could be messsing with seemingly unrelated settings.  I.e., check "require MTP' on trunks, causing the wrong codec to be selected.  During the day when the issue is ocurring, go to the phone while on a call and press the "?" button two times to see the code in use. ***** we have just five agents and one supervisor team. so no changes usually made on this five agents by MACD team, Out of five agents only two agents are following this day based intermittent behavior. It could be multiple network adapters on the PC.  I.e., Wired and Wireles at the same time. **** This could be a possibility, but these guys are using workstation with single NIC It could be a flaky server.  When is the last time you performed a reboot of UCCX?  Yes, they're no longer windows machines since version 8x, but that doesn't mean regular maintenance isn't needed.  I personally would reboot once a quarter.  I can't tell you how many times issues have been resolved by "bouncing" the a service. ***** You bet, I haven't rebooted the server recently, but if out of five agent only one or two is producing slient recordings and other three are very consistent.. but restarting a server is important. Recording space on the server is full?  The CAD automatic recording feature is handy, I'll admit, but this is not how the system was designed to record agents. **** Considering a volume of 2.6 GB and this 5 users, I think, there is enough space.. The Agent is being moved to a monitoring server other than default?  This is configuration item within CDA.  On a day when its broken, check which monitoring server they are assigned to?  Is this HA?  If not, then disregard this point, as it only pertains to HA. ***** Yes it is HA environment two MCS7835's simple cluster integrated with CUCM 8.6 I hope it clears the scenario more clear...  Great thoughts, Anthony - much appreciated. ... View more

Hey Anthony, Thanks for your quick reply, The audio is spanned by the phone to the PC Port where CAD is listening for the RTP packets. CAD in turn forwards the audio to the recording service on the CCX server which stores it in RAW format. I have used below process of enabling auto recording via Cisco Desktop Work flow Administrator https://supportforums.cisco.com/docs/DOC-12335 ... View more

Thanks Jamie! Actually I am keen to  see customization on Unity Connections web inbox. Looks like it is as standards as we see. I thought somewhere should be an option, like we customize phone menu's. Cheers, ... View more

Kailash, You would need to use OpenText Right Fax with SR140 FoIP boards. HTH. Sky, Please rate helpful posts. ... View more