About sky_voice

sky_voice · 08-05-2013

Hello friends,Based on the document, https://supportforums.cisco.com/docs/DOC-12335 I have enabled the auto recording in our small contact center express environment. It works pretty great, however sometime I am observing that, two of the agents are...

sky_voice · 07-10-2013

Hi,We are using CUCM 8.6 with MGCP Gateway.Question:In SRST mode, if a single gateway has two PRI's. then can we select a specific phone to choose specific PRI'sWe have situation, where two departments in the same building using the same gateway. but...

sky_voice · 03-13-2013

Hello,Has anyone customized GUI portal of Unity Connection Cisco PCA or CUCM ccmuser GUI ? We have certain requirement where we want to disable specific functions for end users.Thanks..

sky_voice · 12-28-2012

Hello folks,Can we use external storage for storing voicemails of Unity Connection server.Regs,Sky

sky_voice · 11-22-2012

I have 10 digit DN's, I am trying to configure 3 digit internal dial translations, when in SRST mode.e.g. phone registered as 123-4567-890 and someone internally dial as 890 it should go through...I have tried to configure translation rules and teste...

sky_voice · 08-06-2013

Thanks Anthony. The post you've shared includes detailed and great efforts.

sky_voice · 08-05-2013

Thanks for bringing great visibility to this issue - my comments on your views -It could be configuration related, if you have an inexperienced MACD team closing tickets on the daily, they could be messsing with seemingly unrelated settings. I.e., c...

sky_voice · 08-05-2013

Hey Anthony,Thanks for your quick reply,The audio is spanned by the phone to the PC Port where CAD is listening for the RTP packets. CAD in turn forwards the audio to the recording service on the CCX server which stores it in RAW format. I have used ...

sky_voice · 07-16-2013

It works. Thanks so much guys!

sky_voice · 03-14-2013

Thanks Jamie!Actually I am keen to see customization on Unity Connections web inbox. Looks like it is as standards as we see.I thought somewhere should be an option, like we customize phone menu's.Cheers,

Member Since	‎08-09-2010 09:42 AM
Date Last Visited	‎08-18-2017 04:03 AM
Posts	48

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UCCX 8.5 and auto call recordings

SRST and PRI selection for specific phones

How to customized GUI of Unity Connection CiscoPCA or CUCM ccmuser?

External storage for Unity Connection 8.X

internal dialling in SRST mode

Re: UCCX 8.5 and auto call recordings

Re: UCCX 8.5 and auto call recordings

UCCX 8.5 and auto call recordings

SRST and PRI selection for specific phones

How to customized GUI of Unity Connection CiscoPCA or CUCM ccmus