Hi, All.UCCX 9.When I try to import contacts in outbound compaign I have the following window. And Indicator "Status: Ready" whirls all the time and nothing else happens. Here is the csv file content:Joe,Blogs,441159009007,11702,11705,117...
Good day. Could any help of what is the maximum CSQ per one agent in UCCX9? Or by other words to how many CSQs one agent could be assigned?There is no official documentation info about the issue or I could not find it.Thank you in advance.Igor.
Hi, all. Our customer uses contact center Cisco Unified Contact Center Enterprise 8.5 (UCCE)andOracle Siebel CRM 8.1 and Siebel Communications server running on an IBM AIX 5.3. Customer wish to integrate Siebel with UCCE, but Cisco Siebel integration...
Hi, All.I'm looking for CTI driver to connect Cisco Unified Contact Center Enterprise with Siebel. There is a restriction for native cisco driver - it work only for Windows OS. But Siebel Communications server running on IBM IAX 5.3May be someone alr...
Hi,We are using the Cisco gateway C2851 integrated with Nuance ASR via MRCP. When we attempt to view a Nuance ASR recognition result for a Russian utterance we see on a gateway console screen strange symbols like "P4P0" instead of a Russian text, in ...
Dear Graham,Thank you so much for the idea. It works perfectly.2All: I had the same issue as the author of the topic. To solve the issue I've done:1. downloaded Meinberg NTP software from https://www.meinbergglobal.com/english/sw/ntp.htm#ntp_stable ...
Hi,As workaround you may try to open some web-page (as a Part of CRM system for example) after the conversation is finished. And Agent may put all the information there.It looks quite useless to make it as you described: there is no further build-in ...
Hi, from what I head from official Cisco representatives, and from my own practice - no. There is the following in Cisco UCCX9 SRND:"Cisco Desktop Services provide Cisco Agent Desktop (CAD) and IP Phone Agent (IPPA) for agent use, andCisco Supervisor...
Good day.Faced the same problem in UCCX 9.And fixed it by creating users with apropriate rights as described here:http://josonone.blogspot.com/2011/11/uccx-configuration.htmlUCCX - Application Users Three Application Users on CUCM need to be configur...
