About kbenoit33

kbenoit33 · 03-31-2016

Greetings, I swear I posted this yesterday however, I'm not seeing it. Anyway, thanks again in advance for your time! And so, we do a lot of stuff with the Caller's ANI, however, we did not anticipate them passing "Restricted" as their ANI and so th...

kbenoit33 · 08-07-2013

Greetings oh Gods and Goddesses of the contact center !I have a script that successfully queues calls to agents with physical phones.When I add an agent with a Jabber softphone the wheels fall off.If you watch the agent desktop you can see the agent ...

kbenoit33 · 08-07-2013

Is it possible to assign a line 2 DN to Jabber in Cisco Call Manager?Or is jabber (softphone mode) only a single line device ?Thanks,Keith

kbenoit33 · 07-11-2013

So, we are trying to get a voice contact work flow working and we are using the HTTP Action POST request. And we have an issue with the "other" application requiring user authentication.This is the FIDDLER web debugger webview response:Not Authorized...

kbenoit33 · 03-06-2013

Greetings,I'm curious, how does UCCX count steps?Is every branch in an IF statement counted? What about annotate, labels, GOTOs? For example .. (1) Label S T A R T(2) IF (2==2) then(3) true (4) do this(5) do this (6) do t...

kbenoit33 · 04-01-2016

Thanks Sir, I'll give that a shot, updates when I have them. Keith

kbenoit33 · 12-04-2013

Greetings,When we have run into this in the past it has generally been because the agents have an active wireless adapter. So, I'd check to ensure the wireless adapter is OFF. Let us know what you discover.Keith

kbenoit33 · 08-08-2013

You're welcome. I fell victim to the "assume" principle and so the possibility of a partition/CSS thing never entered the realm of things to check.

kbenoit33 · 08-08-2013

I did not do the CUCM config, so while I cannot explain why it was done the way it was let's say something was missing. Keith

kbenoit33 · 08-08-2013

Thank you sir. If you could exert your considerable influence and make this happen sooner than later that would rock.Keith

Member Since	‎01-17-2008 09:55 AM
Date Last Visited	‎07-04-2018 12:05 AM
Posts	57
Total Helpful Votes Received	5

User Statistics

User Activity

Looking for help - Calls abort because the caller passes "Restricted" as their ANI

Agents and Jabber

Jabber and Cisco Call Manager

Can we also pass credentials with the HTTP POST request?

Max step counter - and how UCCX counts steps

Thanks Sir,

UCCX 9.0 - Agents dissappearing in Supervisor Desktop

Agents and Jabber

Agents and Jabber

Jabber and Cisco Call Manager