What version of CUEAC are you using?If you can see the call but cannot answer it then this is going to be related to CSS/Partition configuration. There are two places you should check:1. Ensure that the CSS uses on the CTI Ports and CTI Route Points ...

Wayne,The directory is stored in an SQL Database on the CUAC Server, nothing is stored or cached locally on the CUAC Client PC and the database is queried every time a search is run.The slowness could caused by a few things, you could ensure you prio...

Hi,A call history feature is currently being planned for a future release but it is not currently available.What you can do in the current release is use Forced Delivery, this was the calls ring the phone directly instead of waiting for the operator ...

Nithin,What Tony has said is correct, CUAC 8.6 is supported by UCM 8.6 and older (back to 7.1.5). As your UCM is 9.1 you will need at least CUAC 9.0.0.20 but the latest version on the download site is 9.1 which is compatible on Windows Server 2008 32...

Alex,There are updates coming to the portfolio later this year.If you are under NDA and would like to find out about the updates coming (which I promise are good), then feel free to reach out to the product managers:Nihal Mirashi -nmirashi@cisco.comJ...