We are having the exact same issue with audio from desktop ip phones connecting to Webex through our Edge Gateways and when the user enters their user ID number...dead air.  Hang up, try again and usually works...if they just hit pound it seems to always work.   The issue is random, and infrequent, but happens enough that it is a pain point.   Cisco is intent on pointing it to our firewall as the issue.  We are using a Palo firewall with no application inspection on the Edge Audio rules, and the Edge Audio rules at the top for good measure. What firewall are you using?   ... View more

Unfortunately Modern View is still lacking in some areas, this being one of them. I guess over time it will reach parity, but not sure of the roadmap/timelines for this. ... View more

Use the Set Priority step in the script. Default priority for all calls is 1, if you set the call you want to anything higher than 1, then the call you want will be placed at the front of the queue to be answered next. There's a few more things to consider when using priorities, but that's the quickest/shortest answer I can give you. ... View more

Deleting users will lead to loss of user data, if there is no AD sync the other way I indicated earlier to you with an article is for users to update by themselves. And do not forget to verify your domain to prevent user login issues, https://help.webex.com/en-us/nxz79m5/Add-Verify-and-Claim-Domains ... View more

Since no one has answered, Q1.  Edge Audio is not involved with any WebEx registered devices. Q2. WebEx Registered devices will use the standard firewall path and not involve the Expressway's.   Hope that helps. ... View more

Hi there   Here you go. https://help.webex.com/en-us/notofg7/Getting-Started-with-Cisco-Jabber#id_104841   Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Speaker track does not work when I have both quad cameras active. Well it does, but it breaks the Matrix layout and stops sending the dual image. For that I have it disabled when both are in use together. ... View more

You can possibly upgrade it to X8.11.x if you really needed to do some testing, but the old hardware VCS running that new software won't be supported, but will likely be OK for a quick test (especially if it doesn't have a lot of registrations or concurrent calls going through it).  Personally, I've upgraded a couple to software versions later than officially supported for testing before and haven't had any issues with just a small test case (but only as far as X8.8.x).  One specific case of this was a 52B version of hardware that failed that we were sent a 52A as a replacement. The old hardware itself goes completely end of support at the end of September this year, so the sooner you can do your testing and migrate off of the old hardware, the better. You can always run your VMs at the older X8.x version, then upgrade them to a newer load at a later date - that's what we have done with a number of the VCSes in our environment, then once we have the whole fleet off of the old hardware, we will look at the software upgrade of them all to keep them relatively consistent and up to date. ... View more

By default Webex does not show the calling number even without Edge Audio. You can enable it under it on the site through Control Hub; however, it never displays calling name and masks the last few digits of the number eg “Call-in user 404555****”. If you want the participant to be fully identified they need to enter their participant code or use callback. ... View more

As far as I know, there are no restrictions. Once set as an App Admin, they can see all. I had a supervisor set to be an app admin just to add phone book entries....and it makes me super nervous every time she logs in. ... View more

I don't think Cisco has ever "officially" supported more than one, but they use multiples in their own conference rooms (I am a former employee), and the configuration on the newer endpoints allows up to five - so I think you are good.  ... View more

Is there a particular Room Kit device you are looking for? Project workplace has many of them already there if you look at https://projectworkplace.cisco.com/#/en-us/product. For example, from that page, if you click on the Cisco Webex Room Kit, then, on that page there is a "Video Centric" link which will take you to another page where you can click on the "How to set up this room" which gives you a diagram like this: ... View more

You configure Rule in CUC Call Managment>Call Routing>Forwading Rule to Send call to a Call Handler Say Test, Choose to Send directly to Transfer Rule. Create a Call Handler Test and define Transfer rule to transfer to the next nurse. Same can be done for another nurse. So you can use the decline key to route the call. *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more