How do Partners get their Cisco Services Access Management set up for Delegated Admins so they can add users? Is this required so customers can set them up as CBR users?
If a customer has both services, how does that affect a customers SSH traffic and what data is the correct config data being shown to the TAC engineer in a case? What are the key differences of the two services and how do they interact?
If you are able to establish a TAC case they most certainly assist you with trouble shooting in the event there is an issue with how things are being reported.
Below is a link to the eLearning of how the Delta is to be viewed.
http://www.cisco.com/...
It is recommended that you consult with either your Cisco Account Team or Partner for solution offers for your needs. In addition, below is a URL on how to buy with Cisco:http://www.cisco.com/web/ordering/root/index.htmlSmartNet Total Care is a servi...
Once you confirm that you do have access in CSAM to the portal note the following:1. Preferred browser is Chrome followed by Firefox2. It takes approximately 24-48 hours to sync from CSAM to the Portal3. Try to clear your cache and cookies in the pre...
Hello-Here are the steps to grant Role Based access to the SNTC Portal including the Collector details. https://supportforums.cisco.com/document/12583596/adding-new-users-smart-net-total-care-portalCan you confirm that you are added as a Customer Adm...
Hello,There are two types of "reports" you are able to run in the SNTC 3.1 platform.The Smart Reports are those that are exportable from any Dashlet from the Library and those that are found in the Schedule Task area.SNTC Portal URL: https://tools.ci...
