Buy or Renew
Buy or Renew
Jose Gomez
Level 1
Level 1
Member since ‎07-12-2013
‎12-30-2025
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User Statistics

  • 36 Posts
  • 0 Solutions
  • 15 Helpful votes Given
  • 11 Helpful votes Received
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First Discussion
5 Discussion Posts
5 Helpful Vote
30 Discussion Posts
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10 Helpful Vote
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Certifications
Understanding Cisco Network Automation Essentials
Introduction to Network Simulations with Cisco Modeling Labs
Managing Cisco Network Operating Systems
Automate AI Solutions on Cisco Infrastructure
AI Solutions on Cisco Infrastructure Essentials
Webex Contact Center Expert
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
CCNA
CCNA
CCNA

User Activity

UCCE Post Call Survey Fails after Agent hangs up

04-11-2025
I have an issue with a Post Call Survey on UCCE. Here is the call flow: PSTN  >>>  Ingress GW  >>> CVP  >>>  here the customer accepts the PCS >>> select an agent opction in the menu >>> Agent talks and hang up  >>> call drops The call drops instead ...

Add Live Data server to CUIC, Contact Center

07-06-2021
I am traying to config the Live data connection on CUIC, I have my CUIC server and my Live data server,In my UCCE inventory I need to add the LD Server In my Live data server with CLI:After apply the command admin:set live-data machine-services user@...

Time zone in UCCE Outbound campaign

07-25-2017
I have an issue with the Outbound campaign, because the dialer is dialing phones in a different local Time zone. For example: the phone number with prefix 01656 has -2 hour offset from my local zone, if the campaign starts at 07:00 am, this number s...

outbound with uccx 10 and CAD

04-27-2017
Hi,  I was reading about Outbound Campaign in UCCX version 10 and version 10.5. So someone knows if Outbound campaign in Progressive and Predictive Agent Mode works with CAD in both versions, because I understand that thos mode only works with Fines...

uccx ver 10 restarts every week

03-14-2017
I have a uccx server in a vmware enviroment. Two week ago the ucs server shutdown because a power failure. Since then the uccx virtual machine is restarting, the vmware events shows that the guest os shutdown the cpu.  I was checking the logs from uc...
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Community Statistics
Member Since ‎07-12-2013 11:04 AM
Date Last Visited ‎12-30-2025 02:26 AM
Posts 36
Total Helpful Votes Received 11
Helpful Votes Given To