I am traying to config the Live data connection on CUIC, I have my CUIC server and my Live data server,In my UCCE inventory I need to add the LD Server In my Live data server with CLI:After apply the command admin:set live-data machine-services user@...
I have an issue with the Outbound campaign, because the dialer is dialing phones in a different local Time zone.
For example: the phone number with prefix 01656 has -2 hour offset from my local zone, if the campaign starts at 07:00 am, this number s...
Hi,
I was reading about Outbound Campaign in UCCX version 10 and version 10.5. So someone knows if Outbound campaign in Progressive and Predictive Agent Mode works with CAD in both versions, because I understand that thos mode only works with Fines...
I have a uccx server in a vmware enviroment. Two week ago the ucs server shutdown because a power failure. Since then the uccx virtual machine is restarting, the vmware events shows that the guest os shutdown the cpu.
I was checking the logs from uc...
Hi,
I need to upgrade Quality Management from 8.5 to 11.
I couldn't find any guide for this, all links related to this lead me to install where I need to install the new version from zero.
I need to know if a back up of my database and then install...
other option is work with uccx´s script, add a queue for voicemail, on that step dequeue the call once is queued, the pourpose is to have how many calls goes through the queue, after dequeued sent the call to voice mail.
on cuic add the queue (voicem...
