Hello, I am wondering is there a way to create threshold alert in finesse, for example, if there's an agent in Not Ready mode for a period of time, or the longest queuing time hit a limit, then the system would generate some kind of alert to warn the...

Hello, I couldn't find any Cisco document explain this procedure, does anyone know how to replace a IO Module (2208XP) on a UCS Chassic? From the UCSM, there's no option to decommession the IOM, do I just need to unplug the IO Module from the Chassic...

Hello,In UCCX 10.5, is there a way to change an agent state from "Not Ready" to "Ready" after a set of minutes.Sometimes, an agent has a call no anaswer that force the state to "Not Ready", and the agent may not aware of their state is in "Not Ready"...

Hello,We are going to migrate the CUCM 8.X to 10, just wondering does the CUWL Standard reinstatement license also include Unity connection user license?Thanks,