About blandino

blandino · 05-04-2016

My customer wishes to upgrade from their current version of 2.3 to the latest version of the CSPC VM release and will be doing a new instance. They had the following question: I will just install a new instance, and then will migrate the different c...

blandino · 12-16-2015

How does a Customer Administrator remove users who have left the company from their Total Care portal? Is there the ability to delete them in the admin dashboard, or do you need to create a case request.

blandino · 10-13-2015

A customer (who is the DA) was following the steps outlined in the prior answer on the community for entitlement and they reported;When I go to https://tools.cisco.com/smartservices/ I get:Sorry, the service CAEntitlement:SSUE:Services:SNTC is not av...

blandino · 08-19-2015

When a user wishes to run a report after a recent upload on the covered and uncovered devices how would a user set the report preference to view either the comprehensive view of the Covered/Uncovered devices or only the Latest view after the most rec...

blandino · 10-23-2014

A customer asked when reviewing the recommendations for the VM hardware requirements if the 200GB disk space includes space for the collector DB or if additional space needs to be allocated? what is used by the Total Care collector to store the disc...

blandino · 10-21-2016

Pamela, In helping Deanna review the Solar Winds upload, details showed the notes from the 4/6 presentation Cisco did with Solar Winds. Did you see the Ready message in the Solar Winds NCM screen in trying to upload the Solar Winds collection. when ...

blandino · 07-20-2016

Arthrex, received the following notification: We just received these emails about Inventory processing. It shows company entitled as Coyote Logistics LLC. Why is this. We do not have any company name like that. All our inventory should be listed as A...

Jim, · 01-13-2016

Jim, To have access to the "free" Total Care collector software, you will need to have an active Smartnet contract with devices being verified under support of that contract. There is a registration process where your CCO ID and contract informatio...

blandino · 10-20-2015

Customer CCO is csgotthan Customer is Watts Regulator which is shown as the entitled company in Total Care portal.

blandino · 10-19-2015

Nathalie, Any updates, I have not seen a reply or other suggestions.Any update? We really need the data from the collector for the renewal (from the customer)

Member Since	‎04-27-2010 09:03 AM
Date Last Visited	‎02-16-2018 03:32 AM
Posts	43

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User Activity

Upgrade from CSPC 2.3 to 2.5, new VM instance

Removing CustUser and CustAdmin from portal access

Need CPSC Entitlement File in Smart Net Total Care

Setting report preferences for removed devices in covered/Not Covered reports

Total Care DB requirements or usage affect VM hardware configuration

Pamela,

Arthrex, received the

Jim,

Customer CCO is csgotthan

Nathalie, Any updates, I have