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Anthony Holloway
‎07-26-2021
Cisco Employee
Awards
5
Cisco Designated VIPs 2015 Contact Center 2014 Contact Center 2013 Contact Center 2019 Contact Center 2020 Contact Center
1
Spotlight Awards Doc/Video September 2012
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VIP 2020
CCP Member
100 Helpful Vote
300 Accepted Solution
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30 Helpful Vote
custom.cisco.stats.title
Member since ‎07-13-2006
4679
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Developing Applications for Cisco WebEx and WebEx Devices
Developing Applications and Automating Workflows using Cisco Platforms
Cisco Certified DevNet Specialist - Collaboration Automation and Programmability
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DevNet Class of 2020
DevNet 500
DevNet 500
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Understanding of Cisco Network Devices
Understanding Design for Cisco Internetworking Solutions
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
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Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Design Associate (CCDA)
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Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: UCCX display original calling number to transfer targets

Created by in Contact Center
07-22-2021
07-22-2021
Yes, that sounds correct. You could show the Agent the caller's phone number in Finesse as an Enterp...

Re: UCCX 9 "Time of Day" Time Ranges

Created by in Contact Center
07-09-2021
07-09-2021
@TomMar1 You need to use the Set Session Info step to store the date, and the Get Session Info step ...

Re: UCCX 9 "Time of Day" Time Ranges

Created by in Contact Center
07-07-2021
07-07-2021
@TomMar1 Whenever I want something to happen once per flow, and not once per caller, I usually just ...

Re: UCCX IVR License-annoying

Created by in Contact Center
05-27-2021
05-27-2021
Hi Vijendra, I wasn't aware you could mix adv and basic IVR ports on the same system. Can you link m...

Re: How to upload an empty prompt from script

Created by in Contact Center
03-03-2021
03-03-2021
You nailed it!

Re: How to upload an empty prompt from script

Created by in Contact Center
03-02-2021
03-02-2021
Nice of you to credit me! If you wanted to trade file size for simplicity, you could upload a delay ...

Re: Debugging UCCX Rest call

Created by in Contact Center
03-01-2021
03-01-2021
Awesome! You're very welcome!

Re: UCCx 11.6 Compatibility with CUCM 12.5

Created by in Contact Center
02-09-2021
02-09-2021
No worries! At least you now know you're covered! Good luck!

Re: UCCx 11.6 Compatibility with CUCM 12.5

Created by in Contact Center
02-09-2021
02-09-2021
You were so close! If you head back to the Compatibility Guide, you will see Footnote 1a, which says...

Re: REST POST inserting a "?"

Created by in Contact Center
01-04-2021
01-04-2021
Right ok, so the Content-Type needs to match what you're sending the server. In UCCX, if you are sen...

Re: REST POST inserting a "?"

Created by in Contact Center
01-04-2021
01-04-2021
What's the value of your Content-Type?

Re: UCCX Call back feature

Created by in Contact Center
01-04-2021
01-04-2021
Actually, that's a limitation of the Call Redirect step. UCCX is performing a blind trasnfer, and as...

Re: REST POST inserting a "?"

Created by in Contact Center
01-04-2021
01-04-2021
I think that makes sense, but doesn't the CMS API require an XML body? I guess not, since you're say...

Re: Authentication for HTTP triggers in UCCX

Created by in Contact Center
12-31-2020
12-31-2020
Ok, so a pandemic hit us, and soon-ish became 10 months. Better late than never. https://community.c...

Re: UCCX Call back feature

Created by in Contact Center
12-31-2020
12-31-2020
Yes, I just showed 1 as an example and you could add it to the others with appropriate descriptions....
Public Statistics
Date Registered ‎07-13-2006 02:19 PM
Date Last Visited ‎07-26-2021 06:48 AM
Total Messages Posted 4,679
Total Helpful Votes Received 6488
Helpful Votes Given To
Helpful Votes From
Awards
Cisco Designated VIPs
2015 Contact Center
Cisco Designated VIPs
2014 Contact Center
Cisco Designated VIPs
2013 Contact Center
Cisco Designated VIPs
2019 Contact Center
Cisco Designated VIPs
2020 Contact Center
Community Spotlight Award
Doc/Video September 2012