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Anthony Holloway
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Spotlight Awards Doc/Video September 2012
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Re: UCCx 11.6 Compatibility with CUCM 12.5

Created by in Contact Center
02-09-2021
02-09-2021
No worries! At least you now know you're covered! Good luck!

Re: UCCx 11.6 Compatibility with CUCM 12.5

Created by in Contact Center
02-09-2021
02-09-2021
You were so close! If you head back to the Compatibility Guide, you will see Footnote 1a, which says...

Re: REST POST inserting a "?"

Created by in Contact Center
01-04-2021
01-04-2021
Right ok, so the Content-Type needs to match what you're sending the server. In UCCX, if you are sen...

Re: REST POST inserting a "?"

Created by in Contact Center
01-04-2021
01-04-2021
What's the value of your Content-Type?

Re: UCCX Call back feature

Created by in Contact Center
01-04-2021
01-04-2021
Actually, that's a limitation of the Call Redirect step. UCCX is performing a blind trasnfer, and as...

Re: REST POST inserting a "?"

Created by in Contact Center
01-04-2021
01-04-2021
I think that makes sense, but doesn't the CMS API require an XML body? I guess not, since you're say...

Re: Authentication for HTTP triggers in UCCX

Created by in Contact Center
12-31-2020
12-31-2020
Ok, so a pandemic hit us, and soon-ish became 10 months. Better late than never. https://community.c...

Re: UCCX Call back feature

Created by in Contact Center
12-31-2020
12-31-2020
Yes, I just showed 1 as an example and you could add it to the others with appropriate descriptions....

Re: UCCX Call back feature

Created by in Contact Center
12-30-2020
12-30-2020
I would think you could introduce the Set Enterprise Call Info steps at the following area. Note how...

Re: Why is 9.@ Matching??

Created by in Unified Communications Infrastructure
12-30-2020
12-30-2020
Good replies by the other two gentlemen here, but I'd like to also address the order of Partitions i...

Re: AXL service in CUCM can be connected UCCX is there any other application can be connected using the AXL.

Created by in Collaboration Applications
12-30-2020
12-30-2020
Cisco Unity Connection, Cisco Emergency Responder, Cisco Workforce Optimization Quality Management.....

Re: UCCX Call back feature

Created by in Contact Center
12-30-2020
12-30-2020
The second leg is actually UCCX calling your Agent. So, if the Agent answers UCCX (the automated por...

Re: Cisco Unified CCX report

Created by in Contact Center
12-29-2020
12-29-2020
Do you have the reporting tool already? Do you run other reports today? Keep in mind that with Aband...

Re: REST POST inserting a "?"

Created by in Contact Center
12-22-2020
12-22-2020
I'm not too familiar with the CMS API, but don't you send it an XML payload? At any rate, can you po...

CSCvu61416 - Enhancement Make Rest Call Step Password parameter visibility is plain text.

Created by in Cisco Bug Discussions
12-22-2020
12-22-2020
I posted about this in the past. Cisco, could you please update the defect? https://community.cisco....
Public Statistics
Date Registered ‎07-13-2006 02:19 PM
Date Last Visited ‎02-25-2021 08:00 PM
Total Messages Posted 4,671
Total Helpful Votes Received 6353
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Cisco Designated VIPs
2015 Contact Center
Cisco Designated VIPs
2014 Contact Center
Cisco Designated VIPs
2013 Contact Center
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2020 Contact Center
Community Spotlight Award
Doc/Video September 2012