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Anthony Holloway
Online
VIP Mentor
I'm just a person with an interest in being good at their job, and helping others.
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Cisco Designated VIPs 2015 Contact Center 2014 Contact Center 2013 Contact Center 2019 Contact Center 2020 Contact Center
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Spotlight Awards Doc/Video September 2012
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Member since ‎07-13-2006
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Understanding of Cisco Network Devices
Understanding Design for Cisco Internetworking Solutions
Cisco Certified Specialist - Collaboration Core
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Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: UCCX App Transfer to another Application with Queue. Agents see 2 participants in the call

Created by in Contact Center
08-06-2020
08-06-2020
This was filed as a defect: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu95441

Re: UCCX 12 CME 12.5 compatibility

Created by in Contact Center
08-06-2020
08-06-2020
Yep. As of today on https://www.cisco.com/c/en/us/support/unified-communications/unified-communicati...

Re: UCCX 12 CME 12.5 compatibility

Created by in Contact Center
08-06-2020
08-06-2020
Yep.

Re: UCCX 12 CME 12.5 compatibility

Created by in Contact Center
08-06-2020
08-06-2020
You have to jump in your DeLorean and set the year back to 2012 for this one, because it was in the ...

Re: Make rest Call

Created by in Contact Center
08-06-2020
08-06-2020
Does yours work now?

Re: Wow, talk about simplifying a

Created by in Contact Center
08-05-2020
08-05-2020
Done.

Re: uccx outbound voice browser script

Created by in Contact Center
08-05-2020
08-05-2020
The answer you seek should be in the sample script "webcallback.aef" in the repo here: https://www.c...

Re: Make rest Call

Created by in Contact Center
08-05-2020
08-05-2020
I have never done this before, but a quick test shows that Content-Type of application/json works in...

Re: Adding CUIC Agent Historical Report to Finesse

Created by in Contact Center
08-05-2020
08-05-2020
Interesting, in UCCX this is a default gadget for the Agents. I'm surprised it's not for UCCE.If thi...

Re: UCCX 10.6 step needed to execute http webcall to PHP script to write one word into MySQL database

Created by in Contact Center
08-05-2020
08-05-2020
That all sounds good to me.

Re: uccx 11.6 supervisor display vs cuic reports

Created by in Contact Center
08-05-2020
08-05-2020
Nope. Can you share more? Like, screenshots or something to look at?

Re: Abilities/Capabilities of the UCCX doing internal data parsing/manipulating/ordering

Created by in Contact Center
08-05-2020
08-05-2020
I agree with David. Separate your IVR from your Data Model. Think MVC framework here. Just make your...

Re: UCCX 10.6 step needed to execute http webcall to PHP script to write one word into MySQL database

Created by in Contact Center
08-05-2020
08-05-2020
Could you not just move the POST to the Connected branch, which means the call was answered?

Re: Connecting Cisco UCCX to Google API

Created by in Contact Center
08-05-2020
08-05-2020
I had not seen this yet. I will give it a look as soon as I can. In the meantime, I've pinged Paul f...

Re: Script Editor Empty Exception Popup on Make REST Call

Created by in Contact Center
08-05-2020
08-05-2020
Quick question, why are you using the Do step and all that Java to parse the JSON data as opposed to...
Public Statistics
Date Registered ‎07-13-2006 02:19 PM
Date Last Visited ‎08-06-2020 07:49 AM
Total Messages Posted 4,445
Total Helpful Votes Received 5878
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Cisco Designated VIPs
2015 Contact Center
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2014 Contact Center
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2013 Contact Center
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2020 Contact Center
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Doc/Video September 2012