I am doing a redesign for my customer who currently has UCCX and Cisco Quality Management 9.x. He is having troubles with the resiliency of the solution and missing some recordings. I am trying to understand the resiliency options for Cisco QM 11.x as I will be upgrading his entire UC infrastructure to 11.x. The customer is using Network Recording. They have a CUCM cluster with 4 subscribers and a High Available UCCX deployment. From the Cisco QM design guide, I understood that you can have a backup signaling server (CTI server), and multiple recording clusters where every cluster can have multiple recording servers. The architecture I am thinking about is to have the following servers: Base Server (web service, signaling service, Monitor Service) Backup Signaling Server Two recording servers: each with its own storage (with RAID 5) SQL Server Here are my questions about this architecture: Can I put the Base server and the Backup Signaling server in different locations connected via WAN to achieve Geo-Redundancy? Can I put the recording servers in different locations? Is there a scenario when they might lose recordings except if the SQL server is down. Other considerations I forgot about? Thank you all :) ... View more