I am doing a redesign for my customer who currently has UCCX and Cisco Quality Management 9.x. He is having troubles with the resiliency of the solution and missing some recordings. I am trying to understand the resiliency options for Cisco QM 11.x as I will be upgrading his entire UC infrastructure to 11.x. The customer is using Network Recording. They have a CUCM cluster with 4 subscribers and a High Available UCCX deployment.
From the Cisco QM design guide, I understood that you can have a backup signaling server (CTI server), and multiple recording clusters where every cluster can have multiple recording servers. The architecture I am thinking about is to have the following servers:
Base Server (web service, signaling service, Monitor Service)
Backup Signaling Server
Two recording servers: each with its own storage (with RAID 5)
Here are my questions about this architecture:
Can I put the Base server and the Backup Signaling server in different locations connected via WAN to achieve Geo-Redundancy?
Can I put the recording servers in different locations?
Is there a scenario when they might lose recordings except if the SQL server is down.
Other considerations I forgot about?
Thank you all :)
... View more
Hello Guys, I have a problem generating Live Reports on CUIC (UCCX 10 deployment). I receive the following error: "Error updating the filter information. XMPP Messaging infrastructure error" All the services are IN SERVICE Any ideas??
... View more