Level 6
Level 6
Member since ‎03-29-2007

User Statistics

  • 1782 Posts
  • 26 Solutions
  • 1440 Helpful votes Given
  • 398 Helpful votes Received
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User Activity

Hello Experts,What is the path for upgrading UCCX to uccx_1251_su3_es_04_special?Thanks,MK 
Hello Experts,We have set 30 seconds for the wrap up time but as you can see sometimes it takes more than 2 or very close to 3 minutes. Is there any settings somewhere that I have missed? Thank,MK
Hello Expert,Our agents are having hard time to terminate calls using the END button in Finesse. It works sometimes but it doesn't most of the time. I was going to restart the notification service but wanted to make sure if this is a known issue.Any ...
Hello Experts,Some of our Finesse agents get disconnected and loged-out with the following error message (please see the attached screenshot)The agents are not using VPN as they are in the officeon but distanaced from UCCX servers. . The pipe connect...
Hello Experts,Our UCCX is integrated with Salesforce. For incoming calls, I get the CUCM Call ID in a script by looking for implementation ID in the Get Contact Info and send it to Salesforce via the Expanded Call Variable. As mentioned this works fo...
Community Statistics
Member Since ‎03-29-2007 10:16 AM
Date Last Visited ‎03-13-2024 12:02 AM
Posts 1,782
Total Helpful Votes Received 398