Frequent Contributor
Frequent Contributor
Member since ‎03-29-2007

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  • 1704 Posts
  • 26 Solutions
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  • 389 Helpful votes Received
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Hello Experts,I have one CSQ, 2 Skills and 2 agents.CSQ_Support contains the skills Support_Level_1 and Support_evel_2Agent_1 has Support_Level_1 and Agnet_2 has Support_Level_2Both agents are logged-in and ready. I call with reactive debug and see t...
Hello everyone,I am doing a capacity Planning for a call center. ICould you please have a look and let me know if it make sens?We have a total of 72 CSQ in our call center. I ran a CUIC  repport  using CSQ_ALL_Filed_Repport (UCCX version 10.6) for th...
Hello Everyone,We are upgrading our 11.6 UCCX (HA) cluster to 12.5.We have many personalized reports and dashboards created in 11.6. will those reports and dashboards be migrated during the upgrade or they need to be recreated once the migration comp...
Hello everyone,We are planning to deploy Jabber (Voice Only) on IPhone and Android smart phones. Everything works perfectely well except when the phones goes in sleep mode. The smart phone gets unregistred from CUCM and any incoming call would be mis...
Hello Everyone,We need to use a live streaming (music-stingray.com) for our MOH across the organization.CUCM version 11.5 (UCS) What are the available options? Thanks, MK
Community Statistics
Member Since ‎03-29-2007 10:16 AM
Date Last Visited ‎08-10-2022 01:12 AM
Posts 1,704
Total Helpful Votes Received 389