Hi,   You can refer the link   https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix-InteractiveHTML.html   ... View more

hi,   you can also try Tx and Rx pairs physically short that is 1 with 4 and 2  with 5 to check the status of MGCP registration on Call manager   regds, aman ... View more

Hi,   not sure but there is a bug related to memory leaks for ISDN   ISDN memory still leaks with fix in CSCvh73134 CSCvn37161   Description Symptom: Voice gateway router running IOS-XE may experience ISDN memory leak #show processes memory 595 Tracekey : 1#2d1938daae461abf1215018b489ca21b   Process ID: 595 Process Name: ISDN Total Memory Held: 75773440 bytes   <<<<<<<<<<<<<<<<< Processor memory Holding = 75773440 bytes size =  74713776, count = 313018, pc = :55DCC2D9D000+7C6472E size =    389608, count = 1956, pc = :55DCC2D9D000+7BAD511 size =    148224, count =    8, pc = :55DCC2D9D000+7B7E7FA Conditions: ISDN calls #show memory debug leaks Tracekey : 1#2d1938daae461abf1215018b489ca21b   Workaround: reload to reclaim memory. ... View more

Hi,   you can refer the link and Table 2. It would be Direct Standard upgrade    https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/11_5_1/cucm_b_upgrade-guide-cucm-115/cucm_b_upgrade-guide-cucm-115_chapter_010010.html regds, aman ... View more

Hi,    You need Software support service [SWSS] while doing  major upgrades say from CUCM 10 to 11. So, once you do major upgrades , you need to have user licenses for that upgraded version.   Suppose before up gradation you have 100 CUWL standard licenses and SWSS for 80 . After, you do upgrade, only 80 phones with 80 CUWL licenses would be working .   Also, while placing the order , you could mention only 80 to be ordered.   regds, aman ... View more

  Hi,   You  can refer the link.   https://community.cisco.com/t5/ip-telephony-and-phones/mcs-servers-can-bootup-automatic/td-p/2006893   regds, aman   ... View more

Hi,   If the SRST was ordered along with Cisco Gateways[ under same contract], then, you would be able to see the Part Codes along with Quantities on Cisco Service Contract site if contract is mapped to your CCOID . https://ccrc.cisco.com/ServiceContract/contract/ You need to enter Serial number of Router.    or you can reach out to Partner who has placed order for you to share these details. You can try the command sh call-manager-fallback license and look for below output , if it helps License Supported: cme-srst: Registered, In Use. Handle: 0x29000005 Maximum User License: 110   regds, aman   ... View more

Hi,   Few of the Part codes are as below:   CUWL-10X-k9, CUWL-11X-K9 and CUWL-12x-K9 UCAPPS-SW-10X-K9 UPG-UWL-10XSTD UCL-UCM-UPG-K9 R-UCL-UCM-LIC-K9 You can  either try running CCW or get in touch with concerned Partner to prepare the BoQ.   regds, aman   ... View more

Hi,   I suppose you should be able to see the command utils reset_application_ui_administrator_password in Audit logs.   can you cross-check in logs.   regds, aman ... View more

Hi Davis,   Please look into link : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-8800/english/accessories/p881_b_accessorie-guide-for-cisco-ip/p881_b_accessorie-guide-for-cisco-ip_chapter_01.html#IP8K_TP_CA5D75A4_00 regds, aman ... View more

Hi ,   Make sure the cop file is lying in correct path where sftp is running.   regds, aman ... View more